Janice Dublin
Summary
Empathetic, dependable, and highly organised professional with extensive experience in frontline customer service, administrative support, and team supervision. Known for creating welcoming, respectful environments and helping individuals feel supported and valued. Brings a calm and proactive approach to assisting others, with a strong ability to follow protocols, maintain confidentiality, and build positive relationships across diverse populations.
Overview
11
11
years of professional experience
Work History
Customer Service Attendant
McDonald’s
11.2019 - Current
- Provide friendly, inclusive service to over 100 patrons daily
- Address questions and concerns with empathy and professionalism
- Demonstrate active listening and patience while assisting diverse customers
- Maintain a clean and welcoming environment, supporting health and safety
- Collaborate closely with team members in a high-pressure environment
- Assist with food preparation and drive-thru service under tight timelines
- Support accessibility by assisting guests with special needs when required
Administrative & Client Support
Altogether Tax
12.2022 - 05.2023
- Managed sensitive personal information with discretion and respect
- Provided courteous, clear communication to clients and staff
- Maintained accurate records and organised digital and paper files
- Helped clients feel heard and supported during inquiries and appointments
Payroll Supervisor
Ministry of National Security
09.2014 - 08.2019
- Led a team of 6–10 staff and ensured accurate and timely support for over 1,500 employees
- Trained staff, ensured accuracy, and supported employees through workplace concerns
- Handled confidential employee information with professionalism and care
- Provided assistance to team members to ensure the consistency and reliability of service
- Acted as a point of support for both colleagues and stakeholders
Education
Baccalaureate Diploma - Accounting
Okanagan College
Kelowna, BC01.2022
Certificate - Supervisory Management
Management Institute for National Development
01.2015
Bachelor’s - Business Administration (Accounting Specialisation)
University of Technology
01.2014
UWI Certificate - Management Studies
B & B University College
01.2008
Skills
- Person-centred support and active listening
- Clear and respectful communication
- Calm under pressure with sound judgment
- Strong team collaboration and leadership skills
- Excellent organisation, planning, and time management
- Quick learner, adaptable, and detail-focused
- Skilled in record-keeping and documentation
- Comfortable supporting individuals from all backgrounds
- Experienced in working with diverse populations
- Skilled in conflict resolution and de-escalation
- Customer focus
- Complaint handling
- Problem-solving
- Customer service
Languages
English
Full Professional
Timeline
Administrative & Client Support
Altogether Tax
12.2022 - 05.2023
Customer Service Attendant
McDonald’s
11.2019 - Current
Payroll Supervisor
Ministry of National Security
09.2014 - 08.2019
Certificate - Supervisory Management
Management Institute for National Development
Bachelor’s - Business Administration (Accounting Specialisation)
University of Technology
UWI Certificate - Management Studies
B & B University College
Baccalaureate Diploma - Accounting
Okanagan College
Additional Highlights
- Strong understanding of personal privacy and confidentiality
- Culturally sensitive and respectful toward people of all backgrounds
- Willing to complete First Aid, CPR, and other care-related certifications
- Passionate about making a positive difference in people’s daily lives
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