Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Janice DeMarco

Guelph,ON

Summary

Accomplished Manager with a proven track record at Nutty Chocolatier, enhancing operational efficiency and customer satisfaction. Expert in regulatory compliance and customer service, achieving significant improvements in productivity. Skilled in fostering team development and optimizing resources for peak performance. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

20
20
years of professional experience

Work History

Retail Sales Associate

JL's Home Building Centre
04.2013 - 01.2017
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

Canadian Tire
05.2007 - 06.2010
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Manager

Nutty Chocolatier
05.2006 - 04.2007
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Department Manager, Outdoor, Lawn, and Garden

Canadian Tire
08.1996 - 05.2006
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Upholstery - Upholstered Furniture Manufacturing

Conestoga College
Guelph, ON
1973

Skills

  • Customer Service
  • Loss Prevention
  • Regulatory Compliance
  • Money Handling
  • Cash Handling

Languages

English
Full Professional

Affiliations

  • Secretary of Guelph Optimist Club

Timeline

Retail Sales Associate

JL's Home Building Centre
04.2013 - 01.2017

Retail Sales Associate

Canadian Tire
05.2007 - 06.2010

Manager

Nutty Chocolatier
05.2006 - 04.2007

Department Manager, Outdoor, Lawn, and Garden

Canadian Tire
08.1996 - 05.2006

Upholstery - Upholstered Furniture Manufacturing

Conestoga College

Similar Profiles

CREATE PROFILE
Janice DeMarco