Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Janice Damaris Cedillo

San Pablo

Summary

Dynamic Pharmacy Customer Service Representative with proven expertise at Walgreens in insurance verification and HIPAA compliance. Recognized for exceptional customer service and reliability, effectively resolving patient inquiries and enhancing medication dispensing processes. Committed to maintaining confidentiality while ensuring accurate transaction records and fostering positive patient relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Service Representative

Walgreens
San Pablo
07.2023 - Current
  • Assisted customers with prescription inquiries and medication information.
  • Handled customer complaints and resolved issues promptly and professionally.
  • Collaborated with pharmacists and clinics to ensure proper medication dispensing.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Answered incoming calls promptly, courteously, and professionally.
  • Verified patient insurance coverage and eligibility for prescription medications.
  • Ran insurance checks for Medical, Medicare, Blue Shield, Contra Costa Health, and workers comp insurances.
  • Maintained accurate records of all transactions, including refills and new prescriptions.
  • Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.

Education

High School Diploma -

De Anza High School
El Sobrante, CA
06-2022

Some College (No Degree) - Nursing

Contra Costa College
San Pablo, CA

Skills

  • Insurance verification
  • HIPAA compliance
  • Customer service
  • CPR
  • Medication labels
  • Reliability
  • Medical terminology

Accomplishments

  • Law and Justice Academy graduate in highschool program

Languages

English
Professional
Spanish
Professional

Certification

  • CPR certified

References

References available upon request.

Timeline

Pharmacy Customer Service Representative

Walgreens
07.2023 - Current

High School Diploma -

De Anza High School

Some College (No Degree) - Nursing

Contra Costa College
Janice Damaris Cedillo