Janice Damaris Cedillo
San Pablo
Summary
Dynamic Pharmacy Customer Service Representative with proven expertise at Walgreens in insurance verification and HIPAA compliance. Recognized for exceptional customer service and reliability, effectively resolving patient inquiries and enhancing medication dispensing processes. Committed to maintaining confidentiality while ensuring accurate transaction records and fostering positive patient relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
San Pablo
07.2023 - Current
- Assisted customers with prescription inquiries and medication information.
- Handled customer complaints and resolved issues promptly and professionally.
- Collaborated with pharmacists and clinics to ensure proper medication dispensing.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Answered incoming calls promptly, courteously, and professionally.
- Verified patient insurance coverage and eligibility for prescription medications.
- Ran insurance checks for Medical, Medicare, Blue Shield, Contra Costa Health, and workers comp insurances.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
Education
High School Diploma -
De Anza High School
El Sobrante, CA06-2022
Some College (No Degree) - Nursing
Contra Costa College
San Pablo, CASkills
- Insurance verification
- HIPAA compliance
- Customer service
- CPR
- Medication labels
- Reliability
- Medical terminology
Accomplishments
- Law and Justice Academy graduate in highschool program
Languages
English
Professional
Spanish
Professional
Certification
- CPR certified
References
References available upon request.
Timeline
Pharmacy Customer Service Representative
Walgreens
07.2023 - Current
High School Diploma -
De Anza High School
Some College (No Degree) - Nursing
Contra Costa College