Janice Bird
Vancouver,BC
Overview
11
11
years of professional experience
Work History
Lodge Manager
Luma Native Housing Society
Vancouver, B.C.
06.2007 - 10.2018
- Supervised daily operations of brand new, 8-room hotel with staff of 6 employees.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Cultivated long-lasting relationships with outside vendors including suppliers and FNHA, and Resources so that guests could secure valuable deals on services and meals.
- Assisted guests at check-in, providing information on various services within the greater Vancouver area.
- Provided end-of-month audits of the resort to upper management as required.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Directed all day-to-day operations of Aboriginal Patient's Lodge facility to provide safe and enjoyable guest experience.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Summary
Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Results-focused Manager professional with strength in problem solving, critical thinking, teamwork, flexibility. Proactive leader with strengths in communication and collaboration. Proficient in Word, Excel, Power Point. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Education
Associate of Arts - Social Work
Langara College
Vancouver, B.C.09.2005
Associate of Arts - Family Community Counseling
Native Education College
Vancouver, B.C.09.1998
Skills
- Community relations
- Social media networking
- Dining reservations
- VIP services
- Safety procedures
- Training and mentoring
- Hospitality
- Project oversight
- Maintenance & Repair
- Conflict resolution
- Working collaboratively
- Reliable and trustworthy
Timeline
Lodge Manager
Luma Native Housing Society
06.2007 - 10.2018
Associate of Arts - Social Work
Langara College
Associate of Arts - Family Community Counseling
Native Education College
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