Janice Baker
Hamilton,ON
Summary
A professional, confident and highly motivated individual with extensive administrative operational experience within Managerial/Supervisory positions. Also an experienced Store Manager in customer relations, sales and inventory control. Can perform as part of a team, requiring minimal supervision and ability to prioritize and meet deadlines. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement.
Overview
26
26
years of professional experience
Work History
Store Manager
Interiors By Better Shade
St Catharines, Ontario
12.2015 - 02.2024
- Complete store administration and ensure compliance with policies and procedures
- Ensure manufacturing department is on schedule, and quality control is performed
- Ensuring high levels of customer satisfaction through excellent service
- Supervise and manage store staff to ensure efficient operations
- Monitor inventory levels and coordinate restocking activities
- Handle customer inquiries and resolve any issues or complaints in a timely manner
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Performed regular price checks to ensure competitive pricing.
Co-Owner of Bed and Breakfast
Owner
Niagara-on-the-Lake, Ontario
01.2015 - 03.2024
- Developed strategies for increasing customer loyalty and satisfaction.
- Managed day-to-day business operations including inventory management, budgeting, and accounting.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Ensured that all safety protocols were followed at all times within the workplace.
- Customer focus
- House Keeping and maintenance
- Knowledge of small business practices and by-law regulations
Sales Administrator
The Robert Allen Design Group
Mississauga, Ontario
09.2004 - 12.2015
- Provided administrative support to VP Canada, Director of Sales, and Sales Managers, Corporate showrooms and 15 sales reps
- Prepared sales reports, internal and external correspondence, special pricing, costings, and input into AS400 system
- Coordinated trade shows and media events for internal and external events
- Managed communication and coordination between different departments and teams
- Provided training and support to new sales team members.
Office Manager/Quality Assurance Analyst
Roy Kirk Associates
Belfast, Northern Ireland
04.1998 - 06.2004
- Provided administrative support to Company Directors and assisted 9 Quantity Surveyors
- Managed payroll, Government tax returns, Custom & Excise, and Inland Revenue reports
- Utilized Sage software for office administration tasks
- Implemented quality control measures to improve efficiency and accuracy
- Maintained accurate records and documentation for audits and compliance purposes
- Conducted regular quality assurance checks to ensure compliance with company standards.
Education
Institute of Administration Management - Administration Management
Castlereagh College
Belfast, Northern IrelandSkills
- Excellent written and verbal communication
- Extensive knowledge of office operations/procedures
- Accurate and organized
- Prioritize and meet deadlines
- Customer Service Management Skills
- Problem solver
- MS Office and AS400 system experience
- Leadership Experience
- Customer Service Management
- Staff Supervision
- Reliable
- Friendly and Positive
- Policies and Procedures
- Operational Efficiency
Timeline
Store Manager
Interiors By Better Shade
12.2015 - 02.2024
Co-Owner of Bed and Breakfast
Owner
01.2015 - 03.2024
Sales Administrator
The Robert Allen Design Group
09.2004 - 12.2015
Office Manager/Quality Assurance Analyst
Roy Kirk Associates
04.1998 - 06.2004
Institute of Administration Management - Administration Management
Castlereagh College
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