Janice Alcaraz
Palm Springs
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
The Cheesecake Factory
07.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Store Manager
Coach Outlet
09.2021 - 07.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Ap/AR Clerk
Dreamfields Brands Inc.
11.2021 - 06.2022
- Achieved timely invoice processing by accurately managing accounts payable and receivable transactions.
- Reduced late payment fees by consistently monitoring and reconciling outstanding balances.
- Improved cash flow management with diligent monitoring of aging reports and prompt collection efforts.
- Enhanced financial accuracy, ensuring proper classification and recording of all accounting entries.
Program Leader
Think Together, Inc
05.2019 - 03.2021
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences into the program curriculum.
- Streamlined program operations by collaborating with other team members to develop efficient scheduling and resource allocation strategies.
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on student progress.
Education
Bachelor of Arts - English
University of California, Riverside
Riverside, CA03.2021
Skills
- Quality Control
- Guest Relations Management
- Table Setting Arrangements
- Physical Education
- Issue Resolution
- Accounts Payable and Accounts Receivable
- Excellent Communication
- Account Management
Languages
Spanish
Native or Bilingual
Timeline
Server
The Cheesecake Factory
07.2022 - Current
Ap/AR Clerk
Dreamfields Brands Inc.
11.2021 - 06.2022
Assistant Store Manager
Coach Outlet
09.2021 - 07.2022
Program Leader
Think Together, Inc
05.2019 - 03.2021
Bachelor of Arts - English
University of California, Riverside
Similar Profiles
Samantha PerrySamantha Perry
Host at Cheesecake Factory RestaurantHost at Cheesecake Factory Restaurant
Kaylan WellsKaylan Wells
Cashier at The Cheesecake FactoryCashier at The Cheesecake Factory
Isabella C. WarfieldIsabella C. Warfield
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Jaida SmithJaida Smith
Restaurant Hostess at The Cheesecake FactoryRestaurant Hostess at The Cheesecake Factory
Lisa SantiagoLisa Santiago
Operations Specialist at Aveanna HealthcareOperations Specialist at Aveanna Healthcare