Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

JANHAVI KADAM

Kamloops,BC

Summary

Results-driven hospitality professional with a passion for delivering exceptional guest experiences. Along the course have developed a solid foundation in providing outstanding customer service and ensuring guest satisfaction. With strong interpersonal and communication skills allow myself to effectively interact with diverse individuals, fostering positive relationships and resolving issues promptly. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Corporate Travel Agent

Teleperformance | Egencia
08.2023 - Current
  • Utilize travel management systems and software to streamline booking process and maintain accurate records
  • Research, plan, and book airfare, hotel accommodations, ground transportation, and other travel services for corporate clients
  • Use different portals such as Sabre, Egencia’s website, salesforce and many more to create reservations
  • Maintain KPI’s i.e
  • CSAT , DSAT, AHT, ACW
  • Act as a point of contact for clients during travel emergencies or disruptions, providing timely solutions and support
  • Communicate travel policies, procedures, and any relevant updates to clients
  • Respond to email request and other queries which come through salesforce portal, which records requests and helps track cases.

Customer Service Representative

Air Canada
10.2022 - 08.2023
  • Greet passengers in friendly and professional manner, always ensuring a warm and welcoming atmosphere
  • Provide accurate and up-to-date information on flight schedules, fares, services, and policies to passengers
  • Process ticket changes, upgrades, and cancellations promptly and accurately
  • Resolve customer inquiries, concerns, and complaints in courteous and efficient manner, striving to achieve in swift resolution
  • Assist passengers with special needs, such as unaccompanied minors, elderly passengers, or passengers with disabilities, ensuring their comfort and safety throughout their journey
  • Coordinate with other departments, including baggage services, ground operations, and security, to ensure seamless customer service delivery
  • Maintain accurate and organized records of customer interactions and transactions
  • Stay updated with industry regulations, airline policies, and procedures to provide accurate and compliant information to passengers
  • Identify opportunities for improving customer service processes and contribute to continuous improvement initiatives.

Server Assistant

Gusto 54 Restaurant Group
08.2021 - 09.2022
  • Welcomed guests to the restaurant and provided them with menus
  • Assisted servers in taking orders from customers
  • Bussed tables cleaned and reset them for incoming customers
  • Cleaned and sanitized all dishes, cutlery, and glassware
  • Assisted servers inside work such as folding napkins and stocking of condiments
  • Responded to customer inquiries and complaints in a polite and professional manner
  • Always provided friendly and courteous service
  • Actively promoted drink specials, and new bar items to customers
  • Assisted in stocking and organizing bar area in a neat and orderly fashion.

Store Cashier

LCBO
05.2021 - 08.2021
  • Processed payments for customers using cash registers and credit card machines
  • Assisted customers in locating and selecting items
  • Greeted customers upon entering the store
  • Balanced cash drawers at the end of each shift
  • Maintained a clean and orderly checkout area
  • Operated a cash register and handled cash transactions in a responsible manner.

Guest Services Associate

The Westin Mumbai Powai Lake
10.2018 - 03.2020
  • Welcomed guests upon arrival, answered questions, and provided information about the hotel's services and amenities
  • Responded to guest inquiries, requests, and complaints in a timely manner
  • Processed credit card transactions and collected cash payments
  • Managed bookings and reservations effectively
  • Monitored and recorded room occupancy data
  • Maintained an UpToDate knowledge of local attractions and events
  • Assisted in the daily operations of the front desk
  • Ensured that all guest service policies and procedures were followed.

Education

Global Hospitality Operations Management in Hospitality - Hospitality

Seneca College
Toronto, ON
06.2022

Global Hospitality Service Leadership Management - Hospitality

Seneca College
Toronto, ON
03.2021

Bachelor of Arts - BA in Hospitality Administration/Management -

ITM Group of Institutions
Mumbai
05.2018

Skills

  • Consumer Services
  • Communication
  • Multi-tasking
  • Time Management
  • Attention to detail
  • Travel industry experience
  • Hotel reservations
  • Strong Communication Skills
  • Exceptional customer service
  • Vendor Relations
  • Geographical awareness
  • International travel familiarity
  • Client Relationship Building
  • Corporate travel policies knowledge
  • Ticketing rules
  • Mentoring and training

Websites

Certification

  • TICO certificate.
  • Smart Serve

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual

Timeline

Corporate Travel Agent

Teleperformance | Egencia
08.2023 - Current

Customer Service Representative

Air Canada
10.2022 - 08.2023

Server Assistant

Gusto 54 Restaurant Group
08.2021 - 09.2022

Store Cashier

LCBO
05.2021 - 08.2021

Guest Services Associate

The Westin Mumbai Powai Lake
10.2018 - 03.2020

Global Hospitality Operations Management in Hospitality - Hospitality

Seneca College

Global Hospitality Service Leadership Management - Hospitality

Seneca College

Bachelor of Arts - BA in Hospitality Administration/Management -

ITM Group of Institutions

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