Jan Filip Jakovljev
Richmond,BC
Summary
Dedicated individual with demonstrated strengths in customer service, time management and teamwork. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Hardworking, enthusiastic and energetic student seeking a part-time position to gain experience in a variety of fields and provide a positive experience for all customers.
Overview
6
6
years of professional experience
Work History
Bartender
The Canadian Brewhouse
Richmond
02.2019 - Current
- Previously Ace(Expo+Prep)
- Worked in the back portioning different varieties of food for the kitchen, made sauces
- Worked at expo putting dishes together, handing off to servers
- Managed all dishes leaving the kitchen, and checked for perfection
- Switched to bartending after completing serving it right and turning 19
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Engaged guests with a friendly conversation to build bar loyalty and encourage repeat business
- Trained and supervised bar staff to deliver exceptional service to customers
- Tracked drinks and processed payments using POS system
- Complied with strict sanitation standards for equipment, surfaces and glassware.
Barista
Starbucks
Richmond
12.2017 - 01.2019
- Suggested food and pastry items to complement beverage orders
- Prepared beverages with speed and accuracy to minimize customer wait times
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Prepared and served coffee, tea and hot cocoa
- Documented complex orders to accurately process payments in POS system
- Described menu items and suggested products to customers
- Cleaned and sanitized work areas and utensils
- Used upselling techniques to boost order value, generating additional revenue
- Supported team productivity by restocking supplies and completing checklists during slow periods.
Bike Rental
Reckless Bikes
Yaletown
06.2017 - 06.2018
- Handled bike rental paperwork
- Recommended pricing/hourly deals to suit customers' budget and preferences
- Completed boss orders and inventory checks
- Greeted customers and determined their needs and wants
- Cleaned and sanitized machinery and equipment before and after rentals
- Maintained a tidy and organized work area to support cleanliness
- Conducted quality control inspections to determine damage or hazards before and after rentals.
Education
Bachelor of Arts - Psychology
Simon Fraser University
01.2025
Highschool Diploma -
Matthew McNair
01.2019
Skills
- Customer Service
- Inventory Management
- Beverage Preparation
- Restaurant Experience
- Payment Processing
- Safe Service Compliance
- Handling Complex Customers
- Multitasking
Languages
Serbian
Native/ Bilingual
Bosnian
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Bartender
The Canadian Brewhouse
02.2019 - Current
Barista
Starbucks
12.2017 - 01.2019
Bike Rental
Reckless Bikes
06.2017 - 06.2018
Bachelor of Arts - Psychology
Simon Fraser University
Highschool Diploma -
Matthew McNair
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