Jane Yvonny Alabin
Amos,QC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Teammate
TaskUs, Inc.
04.2020 - 07.2022
- Evaluate the authenticity of the file.
- Evaluate content if the file follows client’s posted standards.
- Make decision if the file should go through to the next part or not.
- If any issues were found, the file will be immediately turned down otherwise, it will proceed to the next step.
- Create file of the new issues or trends of mistakes made by client’s customer.
- Proposed possible, realistic and attainable resolution.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Account Support
Isentia, Inc.
03.2019 - 07.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Business Delivery Process Associate
Accenture, Inc.
02.2018 - 02.2019
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
- Implemented strategies to take advantage of new opportunities.
- Implemented new technologies designed to improve overall productivity across multiple departments.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
Office Clerk
Haier Philippines, Inc.
07.2013 - 05.2014
- Coordinated with vendors to place orders for office supplies when necessary.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Received payments from customers via cash or credit card transactions.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Prepared invoices for customers based on their orders and payment terms.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Ensured compliance with company policies regarding record keeping procedures.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Computed, recorded and proofread data or reports.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Processed incoming and outgoing mail daily.
- Delivered messages and ran errands.
Education
Bachelor of Secondary Education - English
ICCT Colleges Foundation, Inc
Cainta, Rizal, Philippines12-2019
Associate of Science - Computer Science
Gateways Institute of Science And Technology
Antipolo City, Rizal, Philippines02-2013
Skills
- Regulatory Compliance
- De-Escalation Techniques
- Call Documentation
- Customer Service
- Account Management
- Account Updating
- Report Creation
- Data Entry
- Data Management
- Computer Skills
- Microsoft Office
- MS Office
- Teamwork and Collaboration
- Microsoft Office Expertise
- Remote Office Availability
- Data Evaluation
References
References available upon request.
Timeline
Teammate
TaskUs, Inc.
04.2020 - 07.2022
Account Support
Isentia, Inc.
03.2019 - 07.2019
Business Delivery Process Associate
Accenture, Inc.
02.2018 - 02.2019
Office Clerk
Haier Philippines, Inc.
07.2013 - 05.2014
Bachelor of Secondary Education - English
ICCT Colleges Foundation, Inc
Associate of Science - Computer Science
Gateways Institute of Science And Technology
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