Janette Santiago
Vancouver,British Columbia
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
15
15
years of professional experience
Work History
Manager, Accounting and Admin
Optis Consulting
Vancouver, BC
05.2020 - Current
- Manager of the accounting and admin departments for both the Canadian Incorporation and the US Incorporation. Responsible for the full cycle accounting, completion of all tasks related to accounts receivable, accounts payable, payroll and overseeing the administration for all offices for both entities.
- Oversee and manage the office administrator ensuring certification tracking, client surveys, insurance policy renewals, corporate events and overall office administrative tasks are completed.
- Policy Implementation for both Accounting and Administration Departments
- Assisting HR with employee onboarding, interview processes and general employee relations and performance management
- Team Management
- Full Cycle Accounting
- Budget preparation and presentation
- KPI analysis and reporting
- Prepare variable compensation calculations.
- Preparing ongoing budget to actuals reporting
- Calculate and post accruals, maintain accrual tracking.
- Maintain accounting controls by preparing and recommending policies and procedures.
- Reconciling and account analysis of GL accounts including bank and credit cards
- Processing federal, provincial, and state payroll liabilities and workers compensation filings
- Work in conjunction with external accountants
- Calculate and prepare inter-co billing related to Transfer Pricing Agreement
- Primary contact for all payroll and accounting audits and compliance requests
- Preparing ongoing budget to actuals reporting
- Accounts Receivable – collect billing information from PMs, preparing and submitting client invoices, managing AR report and collections, assisting with client onboarding tasks by providing financial, company and insurance information, invoice submission using client portals; Ivalua, Coupa, SAP Ariba and Fieldglass
- Managing corporate credit card program
- Manages relationships with the business banking institutions.
- Manage and ensure the monthly, quarterly, and annual financial process.
Full Cycle Accounting & Payroll
Contractor
Vancouver, BC
01.2009 - 05.2020
- Working as a contractor providing fully cycle accounting, payroll, and office administration for various small to midsize businesses in diverse industries located in Canada and the USA. Team leader overseeing client files.
- -Full cycle accounting including payroll utilizing multiple software solutions that included: QuickBooks Desktop, QBO and Sage, Timberline, Xero, FreshBooks, Zoho, Square, Pluto, Stripe, Knowify, Excel, Coupa, Ivalua, SAP Ariba and OpenInvoice
- Budget preparation
- Managing travel and expense reports
- Collaboration with outside accountant/auditor for year-end filing completion
- Maintaining employee records
- Full cycle accounting
- Charity filings and gaming applications
- Accounts Receivable and Accounts Payable Administration
- Government remittances and filings
- Bank and credit card reconciliations
- Payroll services using QuickBooks Desktop, QBO, ADP, Wagepoint, Gusto and Sage
- Software Implementation
- Preparing and presentation of financial statements
- Project management for client’s accounting software changes
- Report building in excel
- Document organization and filing
- Arranging and completing contract agreements
- Email correspondence, letter, and memo preparation
- Maintaining contact lists
- Maintaining office inventory supplies
- Task delegation to staff and volunteers
- Assistance with arranging interviews
- Organizing office events and client meetings
- Admin Applications used: LedgerDocs, HubDoc, Dropbox, Google Drive, Skype, Zoom, Slack, Microsoft Word, Excel and Outlook
Office Manager
Bounty Housing Co-op
Burnaby, BC
01.2013 - 12.2017
- Providing financial and office administration for a non-profit housing co-op.
- Full cycle accounting using Sage
- Maintained office files
- Collection of housing charges
- Bill payments
- Bank deposits and reconciliations
- Prepared financial statements
- Answered phone calls and emails
- Presented financial statements at Board and Member meetings
- Worked with outside accountant for year end audits
- Assisted with hiring contractors
- Arranged and completed contracts
Education
Payroll Conference
National Payroll Institute
Toronto, ON01-2023
Transfer Pricing Course
CPA Canada
Vancouver, BC01-2022
Payroll-Canadian Taxable Benefits
National Payroll Institute
01-2021
Payroll Essentials And Payroll Issues For Multi St
American Payroll Association
USA01-2021
Co-op Housing Management Training Certificate
CHF Canada
Vancouver, BC01-2013
Professional Bookkeeper Certificate
Langara College
Vancouver, BC01-2009
Associate of Arts - Arts
Grant MacEwan University
Edmonton, AB01-1994
Skills
- Contract Management
- Financial Management
- Expense Tracking
- Policy Implementation
- Business Administration
- Business Planning
- Key Performance Indicators
- Cross-Functional Team Management
- Budget Control
- Team Leadership
- Verbal and Written Communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Time Management
- Business Development
- Staff Development
- Operations Management
- Strategic Planning
References
References available upon request.
Timeline
Manager, Accounting and Admin
Optis Consulting
05.2020 - Current
Office Manager
Bounty Housing Co-op
01.2013 - 12.2017
Full Cycle Accounting & Payroll
Contractor
01.2009 - 05.2020
Payroll Conference
National Payroll Institute
Transfer Pricing Course
CPA Canada
Payroll-Canadian Taxable Benefits
National Payroll Institute
Payroll Essentials And Payroll Issues For Multi St
American Payroll Association
Co-op Housing Management Training Certificate
CHF Canada
Professional Bookkeeper Certificate
Langara College
Associate of Arts - Arts
Grant MacEwan University
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