Janette Morgan
Ridgecrest
Summary
Compassionate and detail-oriented CNA student with hands-on experience at Ridgecrest Regional Hospital. Skilled in vital signs monitoring and patient safety, I effectively supported rehabilitation efforts and enhanced patient comfort. Recognized for my empathetic care and adaptability, I contributed to positive patient outcomes through proactive communication and critical thinking in complex situations.
Overview
6
6
years of professional experience
Work History
CNA Student
Ridgecrest Regional Hospital
03.2022 - 06.2022
- Assisted nursing staff in providing patient care and support during daily activities.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Engaged with patients to ensure comfort and address concerns effectively.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented patient interactions and care provided in electronic health records accurately.
- Participated in training sessions to enhance knowledge of patient care techniques.
- Supported rehabilitation efforts by assisting patients with mobility exercises.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
- Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
- Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 5+ residents under long-term care.
Service Deli Manager
Stater Brothers Markets
08.2019 - 03.2021
- Managed deli operations, ensuring compliance with food safety standards and regulations.
- Supervised staff, providing training on product knowledge and customer service best practices.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve freshness.
- Developed promotional displays, enhancing customer engagement and increasing sales in the deli department.
- Conducted regular quality checks on products, maintaining high standards for freshness and presentation.
- Analyzed sales trends to identify opportunities for menu improvements and promotional initiatives.
- Successfully managed budgetary constraints while maintaining high-quality products and services in the deli area.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Collaborated with store management to set performance goals and create training programs for staff development.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
- Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
- Maintained a high level of product knowledge, enabling staff to provide accurate information and recommendations to customers.
- Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
- Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
- Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
- Set schedules for 8+ staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Courtesy Clerk
Stater Brothers Markets
10.2016 - 08.2019
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization in store areas.
- Stocked shelves efficiently to ensure product availability.
- Collaborated with team members to enhance customer service experience.
- Operated cash register and processed transactions accurately.
- Supported inventory management through regular stock checks.
- Learned safety protocols and operational procedures effectively.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Maintained clean and tidy checkout area to optimize service delivery.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Contributed to the reduction of waste by properly sorting recyclables, compost, and garbage according to company guidelines.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Sierra Sands Adult School
Ridgecrest, CACerro Coso Community College
Ridgecrest, CASkills
- Vital signs monitoring
- Feeding assistance
- Basic life support
- Adaptable to change
- Patient safety
- Transfer techniques
- Range of motion exercises
- Attention to detail
- Vital signs
- Empathy and compassionate care
Timeline
CNA Student
Ridgecrest Regional Hospital
03.2022 - 06.2022
Service Deli Manager
Stater Brothers Markets
08.2019 - 03.2021
Courtesy Clerk
Stater Brothers Markets
10.2016 - 08.2019
High School Diploma -
Sierra Sands Adult School
Cerro Coso Community College