Caroline Haggar
Ste. Anne De Bellevue
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Weston Forest Products
10.2006 - 02.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Accounts Payable Assistant
Weyerhauser
08.1999 - 03.2005
- Improved invoice processing efficiency by implementing a new accounts payable system.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
- Streamlined the accounts payable process for faster payment turnaround, ensuring timely payments to suppliers.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Facilitated the transition from manual to digital record-keeping, reducing paper waste and increasing data security.
Office Manager
MacMillan Bloedel
01.1998 - 12.1999
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Inside Sales Coordinator
Green Forest Lumber
09.1992 - 01.1998
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained detailed records of client interactions, tracking their needs and preferences for future reference.
- Provided exceptional customer service, resulting in a significant decrease in customer complaints.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Participated in ongoing training programs to enhance industry knowledge and stay current on market trends.
- Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Education
High School Diploma -
MacDonald High School
Sainte-Anne-de-Bellevue, QC06.1979
Skills
- Account Balancing
- Back Office Operations
- Customer Service
- Employee Training
- Excel Spreadsheets
- Cash Deposit Preparation
- Office Management
- Coordination
- AR/AP
- Administrative Support
- Self Starter
- Critical Thinking
- Account Reconciliation
- Customer Relations
- Multi-Line Phone Systems
- Microsoft Office
- Time Management
- Bookkeeping
Additional Information
Having worked in Ontario for the past 20 years, my French speaking skills have been a benefit to the companies I have worked for and have supported communication with Quebec based clientele on a daily basis.
Timeline
Administrative Assistant
Weston Forest Products
10.2006 - 02.2019
Accounts Payable Assistant
Weyerhauser
08.1999 - 03.2005
Office Manager
MacMillan Bloedel
01.1998 - 12.1999
Inside Sales Coordinator
Green Forest Lumber
09.1992 - 01.1998
High School Diploma -
MacDonald High School
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