Janette Luna
Yorba Linda
Summary
Accomplished Postmaster with a proven track record at the United States Postal Service, enhancing service quality and fostering revenue growth through strategic partnerships and operational improvements. Skilled in postal regulations and employee management, I excel in implementing cost-saving strategies and leading high-performing teams to exceed organizational goals.
Knowledgeable in labor relations with strong background in postal management, overseeing daily operations and ensuring efficient mail distribution. Successfully streamlined processes to improve service delivery and customer satisfaction. Demonstrated excellent leadership and organizational skills, maintaining high standards of accuracy and timeliness.
Overview
7
7
years of professional experience
Work History
Postmaster
United States Postal Sevice
02.2022 - Current
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Assisted customers in determining proper postal service to align with individual needs.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Developed and maintained detailed reports of all post office activities using Microsoft Office-Word, Excel, PowerPoint, teams etcs.
- Compliance with EEO regulations
- Monitor time and attendance using the payroll system TACS/ERMS.
Supervisor
United States Postal Service, USPS
08.2017 - 11.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
La Quinta High Scool
Westminster, CA06-2012
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Workload management
- Policy compliance
- Records management
- Transactions oversight
- Labor relations
- Office administration
- Employee management
Languages
Spanish
Native or Bilingual
Timeline
Postmaster
United States Postal Sevice
02.2022 - Current
Supervisor
United States Postal Service, USPS
08.2017 - 11.2022
High School Diploma -
La Quinta High Scool
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