Summary
Overview
Work History
Education
Skills
Timeline
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Janette Fermill

Dauphin,MB

Summary

Dependable and courteous team member with 18 years of experience offering excellent administrative, customer service and retail management abilities. Trained in hospitality operations and devoted to giving every guest a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic and ability to learn new skills quickly.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Best Western Plus Dauphin
Dauphin, MB
06.2020 - Current
  • Greeted guests warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from guests using a variety of payment methods.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected guests' rights by maintaining confidentiality of personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.

Area Sales and Operations Manager

Nisce Skin 'N Face (Skin Care Clinic)
Dagupan City, Pangasinan, Philippines
04.2014 - 06.2018
  • Implemented company standard operation procedures.
  • Monitored sales on daily, weekly and monthly sales, And achieved sales targets.
  • Focused on Profit and Loss management
  • Motivated and encouraged team members to accomplish set goals and improve sales from products and services.
  • Demonstrated leadership by creating a healthy and harmonious work place for team members
  • Collaborated with higher management to discuss new opportunities.

Store Manager

Watsons Personal Care Store
Dagupan City, Pangsinan, Philippines
01.2010 - 09.2013
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Education

Bachelor of Science - Computer Science

Universidad De Dagupan
Dagupan City, Pangasinan, Philippines
04-2002

Skills

  • File Organization
  • Office Administration
  • Cash Handling
  • Guest Relations
  • Customer Service
  • Project Management
  • Appointment Confirmation
  • Administrative Support
  • Inventory Control
  • Hospitality Services
  • Administrative Skills
  • Customer Assistance and Interaction

Timeline

Front Desk Receptionist

Best Western Plus Dauphin
06.2020 - Current

Area Sales and Operations Manager

Nisce Skin 'N Face (Skin Care Clinic)
04.2014 - 06.2018

Store Manager

Watsons Personal Care Store
01.2010 - 09.2013

Bachelor of Science - Computer Science

Universidad De Dagupan

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Janette Fermill