Janette Alas
Sunnyvale
Summary
Dynamic, sales-driven hospitality professional with extensive experience at Tipsy Putt, excelling in event coordination, upselling services, and guest relations. Proven ability to drive revenue growth by promoting unlimited games, drink packages, and event upgrades to guests. Committed to exceeding customer expectations through proactive problem-solving, personalized service, and strong team leadership. Bilingual in English and Spanish, with expertise in managing operations and training staff to consistently uphold high service standards.
Overview
9
9
years of professional experience
Work History
Driver
Tipsy Putt
Sunnyvale
10.2022 - Current
- Serve as primary point of contact for private parties, corporate events, and group reservations.
- Manage day-to-day operations for morning shifts, ensuring a smooth guest experience and operational readiness.
- Coordinate with the kitchen, bar, and operations teams to set up and execute events, including private parties and large group gatherings.
- Communicate directly with guests pre-event and during events to ensure all expectations are met or exceeded.
- Assist in training new team members on hospitality standards and event hosting procedures.
- Maintain organized event records, manage deposits/payments, and provide detailed event reports.
Front Desk Receptionist
Homewood Suites
Sunnyvale
01.2020 - 12.2022
- Handled guest check-ins and check-outs, room inspections, and special requests for events and conferences.
- Resolved guest concerns promptly and professionally, ensuring high levels of satisfaction.
- Assisted in preparing and setting up event spaces for hotel meetings and special events.
Lead Host
Pacific Catch
Sunnyvale
01.2022 - 10.2022
- Welcomed and seated guests, managed reservations, and supported front-of-house operations during busy service periods.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Managed reservations for large groups or special events while accommodating any special requests they may have had.
- Trained new hosts on company policies, procedures, and customer service standards.
Cashier & Store Stocker
Grocery Outlet
Sunnyvale
01.2018 - 12.2019
- Performed front-end cashiering duties, stocked inventory, and maintained clean, organized aisles.
- Delivered excellent customer service by answering questions and assisting with product locations.
Cashier & Barista
Specialty’s Café & Bakery
Sunnyvale
01.2016 - 12.2017
- Managed cash handling, took orders in-person and over the phone, and supported catering order organization.
- Maintained a clean, welcoming front-of-house environment for all guests.
Education
High School Diploma -
Tracy High School
Tracy, CASkills
- Event Coordination
- Guest Relations & Customer Service
- Team Leadership & Training
- Organization & Time Management
- Cash Handling & Financial Transactions
- Bilingual Communication (English/Spanish)
- Problem Resolution & Conflict Management
- Hospitality Operations
References
Available upon request.
References
References available upon request.
Timeline
Driver
Tipsy Putt
10.2022 - Current
Lead Host
Pacific Catch
01.2022 - 10.2022
Front Desk Receptionist
Homewood Suites
01.2020 - 12.2022
Cashier & Store Stocker
Grocery Outlet
01.2018 - 12.2019
Cashier & Barista
Specialty’s Café & Bakery
01.2016 - 12.2017
High School Diploma -
Tracy High School
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