JANETH RODRIGUEZ
South Gate
Summary
Friendly and enthusiastic with over 10 years of specialization in Customer Care. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
15
15
years of professional experience
Work History
Service Coordinator
George Chevrolet
Bellflower
06.2024 - Current
- Coordinated service schedules and prioritized tasks, resulting in enhanced operational efficiency and improved customer satisfaction.
- Developed and maintained strong relationships with clients, ensuring timely communication and a positive service experience.
- Managed customer inquiries and facilitated service requests, providing timely support and contributing to overall service excellence.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Maintained accurate records of services provided for each client.
Barista
Starbucks
01.2021 - Current
- Greeted customers and provided information regarding menu.
- Demonstrated food and beverage knowledge.
- Replenished and rotated front of the house items to maintain proper inventory.
Customer Service Associate
JRF Collision
01.2020 - 01.2021
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
- Handle confidential information and documents with discretion and maintain their proper organization.
Customer Service Associate
Imperial Pawn Shop
South Gate
01.2011 - 01.2020
- Delivered excellent customer service by greeting and assisting each customer.
- Daily office duties, such as data entry, answering phone calls, as well as sorting and filing documents.
- Answered telephone to give callers store information and look up order details.
Education
SECONDARY SCHOOL -
South East High School
CASkills
- Identifying issues and finding creative solutions
- Interpersonal and customer service skills
- Ability to answer a high volume of calls and/or emails daily
- Service and support
- Independent worker
- Neat and well-organized
- Cheerful disposition
- Friendly and enthusiastic
Timeline
Service Coordinator
George Chevrolet
06.2024 - Current
Barista
Starbucks
01.2021 - Current
Customer Service Associate
JRF Collision
01.2020 - 01.2021
Customer Service Associate
Imperial Pawn Shop
01.2011 - 01.2020
SECONDARY SCHOOL -
South East High School