Janeth Gonzalez
Lakeside
Summary
Dynamic Playgroup Coordinator at Lakeside Union School District with a proven track record in activity organization and child development. Expertly fostered an inclusive environment, enhancing engagement through tailored support. Demonstrated empathy and patience while coordinating enriching events, resulting in improved family participation and satisfaction. Committed to safety and effective parent communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Playgroup Coordinator
Lakeside Union School District
08.2019 - Current
- Continuously assessed individual needs of each child to ensure proper support was provided for optimal growth and development during play sessions.
- Maintained accurate records of attendance, incidents reports, and developmental milestones to track progress over time effectively.
- Supported diverse learners by adapting activities and providing personalized attention, fostering an inclusive playgroup atmosphere.
- Coordinated special events such as field trips, holiday celebrations, and fundraisers to enrich the overall playgroup experience for both children and families.
- Managed budgets for supplies and equipment procurement while ensuring cost-effective solutions were implemented without compromising quality or safety standards.
- Coordinated scheduling of events, classes, and activities within the playgroup space ensuring a cohesive flow that maximized opportunities for learning while minimizing disruptions or conflicts.
- Led professional development workshops for staff members to increase knowledge on early childhood education best practices that ultimately enhanced program delivery.
Customer Service Representative
Target
03.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier/Cash Office Clerk
Marshalls Department Store
04.2001 - 04.2004
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
Education
High School Diploma -
Sweetwater High School
National City, CA06-2001
Skills
- Activity organization
- Empathy and patience
- Safety awareness
- Parent communication
- Child development
Certification
- Certified- CPR
- CPI Trained
Languages
Spanish
Full Professional
Timeline
Playgroup Coordinator
Lakeside Union School District
08.2019 - Current
Customer Service Representative
Target
03.2017 - 02.2019
Customer Service Cashier/Cash Office Clerk
Marshalls Department Store
04.2001 - 04.2004
High School Diploma -
Sweetwater High School
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