Janeth Garcia-Juarez
West Sacramento
Summary
Detail-oriented office manager with proven skills in payroll administration, customer relationship management, and efficient office operations. Committed to enhancing productivity and supporting team success through clear communication and proactive problem-solving. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Hands-On Executive Janitorial Services
Sacramento
11.2024 - Current
- Managed daily office operations and maintained a productive work environment.
- Coordinated schedules and meetings for executives and staff members.
- Assisted in onboarding new employees and providing training support.
- Maintained customer communication via phone and email to address inquiries.
- Streamlined filing system for records and correspondence to enhance document retrieval.
- Executed bookkeeping tasks, including bank statement reconciliation and journal entry creation, ensuring accurate financial records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed payroll, onboarding, training, compliance, policies, and employee relationships to support workforce integration.
Insurance Agent
Farmers Insurance Gerardo Martinez Agency
Sacramento
01.2019 - Current
- Advised clients on optimal insurance coverage options and policy details to meet their individual needs.
- Developed strong client relationships through effective communication and support.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of insurance transactions using computer software systems to ensure compliance and facilitate audits.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Assessed customer feedback to inform strategic planning for long-term business objectives and enhance service delivery.
- Processed payroll for employees accurately and timely.
Office Assistant
Revelation Cleaning Services
Sacramento
09.2017 - 12.2018
- Responded to client inquiries via phone and email, ensuring prompt communication and resolution.
- Organized filing system for paper documents and electronic files, facilitating easy access to information.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Coordinated cleaning service appointments with clients, ensuring service was delivered on schedule.
Cashier
La Esperanza
Sacramento
06.2014 - 07.2017
- Handled cash, credit, and digital payments securely.
- Delivered exceptional customer service, fostering positive shopping experiences through active listening and engagement.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Answered customer questions and provided store information.
- Assisted management with daily operations.
- Trained new team members on cash register operation and stock procedures, ensuring efficient customer service delivery.
Education
High School Diploma -
Sacramento New Technology High School
Sacramento, CA05-2015
Some College (No Degree) - Economics
Sacramento State
Sacramento, CASome College (No Degree) - Economics
Sacramento City College
Sacramento, CASkills
- Office management
- Project management
- Payroll administration
- Payroll management
- Bookkeeping
- Document organization
- Data entry
- Documentation and control
- Meeting planning
- Scheduling coordination
- Customer relationship management
- Client communication
- Time management
- Proactive problem solving
- Effective communication
- Human resources support
Languages
Spanish
Professional
English
Full Professional
Certification
California Property and Causality Agent License
References
References available upon request.
Timeline
Office Manager
Hands-On Executive Janitorial Services
11.2024 - Current
Insurance Agent
Farmers Insurance Gerardo Martinez Agency
01.2019 - Current
Office Assistant
Revelation Cleaning Services
09.2017 - 12.2018
Cashier
La Esperanza
06.2014 - 07.2017
High School Diploma -
Sacramento New Technology High School
Some College (No Degree) - Economics
Sacramento State
Some College (No Degree) - Economics
Sacramento City College