Janet Waller-Coture
Owen Sound,ON
Summary
I have many years experience in different roles all involving Customer service. In each of those roles I have held a leadership position. I am a very good problem solver.
I take pride in a job well done and strive to be good at whatever I try. I enjoy being part of a like minded team.
I have been a good support person for my team, my door is always open for them and I do my very best for them always. I love seeing team members succeed!
My Giant Tiger career started as Softgoods supervisor, being cross trained in all other areas, staying in that roll for 9 years. Then came the promotion to Assistant manager, which I have held for the past 13.5yrs. Within that time I have also taken on Hardgoods supervisor and Grocery Supervisor, all of which I currently do.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Giant Tiger
Owen Sound, ON
01.1993 - Current
Assist store owner in all aspects of everyday store operations. Customer service. Scheduling following budgets. Opening and closing of the store, training and developing new associates. Mentoring supervisors.
Operations Supervisor
Zellers
Owen Sound, ON
10.1993 - 01.2003
Overseeing the day to day operations of the floor. Dealing with vendors and reps as needed. Planning and merchandising. Customer service/POS system.
Education
High School Diploma -
West Hill Secondary School
Owen SoundSkills
- Stock management
- POS systems operations
- Strategic Planning
- Issue resolution
- Records management
- Records maintenance
- Customer relations
- Workforce Management
- Customer Service
- Merchandising
- Sales strategies
- Purchasing and planning
- Sound judgment
- Performance improvements
- Profit and loss accountability
- Employee development
- Supervision and training
- Recruiting and hiring
- Schedule management
- Cash office balancing
- Receiving and inputting
Timeline
Operations Supervisor
Zellers
10.1993 - 01.2003
Assistant Store Manager
Giant Tiger
01.1993 - Current
High School Diploma -
West Hill Secondary School