Janet Stone
Madden,AB
Summary
Office Manager and Senior Customer Service Representative with extensive experience handling sensitive information, maintaining financial records, and streamlining office operations. Proficient in office management, customer service, data entry, and account reconciliation. Strong communicator known for resolving customer issues and fostering long-term client relationships.
Overview
31
31
years of professional experience
Work History
Office Manager
Revolution Hot Tubs
08.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Senior Customer Service Representative
ATB Financial
04.2000 - 06.2005
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
BMO Bank of Montreal
10.1993 - 04.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma in Agricultural Business-Finance - Ag Business
Olds College
Olds, AB06.1998
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Clear oral/written communication
- Billing
- Excellent multi-tasking ability
- Payroll Processing
- Bookkeeping
- Account Reconciliation
Languages
English
Native or Bilingual
French
Elementary
Timeline
Office Manager
Revolution Hot Tubs
08.2019 - Current
Senior Customer Service Representative
ATB Financial
04.2000 - 06.2005
Customer Service Representative
BMO Bank of Montreal
10.1993 - 04.2000
Diploma in Agricultural Business-Finance - Ag Business
Olds College
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