Janet Stokes
Chula Vista
Summary
Dynamic individual with hands-on experience in project implementation and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Project Implementation Lead
Jack in the Box
San Diego, CA
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Operations and Guest Insight Coordinator
Jack in the Box Inc.
San Diego, CA
04.2023 - 09.2024
- Assist with the organization and execution of operational processes.
- Manage communications between departments to ensure efficient operations.
- Create documentation outlining operating instructions for staff members.
- Work with internal and external teams to ensure VOG New Products are correct and updated each Window.
- Gather customer feedback through surveys and used the data to improve customer service and identify areas of improvement within operations.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Provide feedback to Field Leaders on reporting at the end of each quarter.
Guest Relations Senior Representative
Jack in the Box Inc.
San Diego, CA
07.2012 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handled and resolved complaints through various channels including phone, web and social media.
- Train and coach new employees on department policies and procedures.
- Worked with Sprinklr to help outline the customer care platform.
- Acted in a supervisory role assisting the manager as needed, was left as point of contact while they were out of the office.
Education
Some College (No Degree) -
Southwestern College
Chula Vista, CASkills
- Administrative Leadership
- Staff Supervision
- Customer Service
- Verbal and Written Communication
- Process Improvement
- Work Planning and Prioritization
- Project Support
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Project Implementation Lead
Jack in the Box
09.2024 - Current
Operations and Guest Insight Coordinator
Jack in the Box Inc.
04.2023 - 09.2024
Guest Relations Senior Representative
Jack in the Box Inc.
07.2012 - 04.2023
Some College (No Degree) -
Southwestern College