Janet Stokes
Chula Vista
Summary
Dynamic individual with hands-on experience in project implementation and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Project Implementation Lead
Jack in the Box
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Operations and Guest Insight Coordinator
Jack in the Box Inc.
04.2023 - 09.2024
- Assist with the organization and execution of operational processes.
- Manage communications between departments to ensure efficient operations.
- Create documentation outlining operating instructions for staff members.
- Work with internal and external teams to ensure VOG New Products are correct and updated each Window.
- Gather customer feedback through surveys and used the data to improve customer service and identify areas of improvement within operations.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Provide feedback to Field Leaders on reporting at the end of each quarter.
Guest Relations Senior Representative
Jack in the Box Inc.
07.2012 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handled and resolved complaints through various channels including phone, web and social media.
- Train and coach new employees on department policies and procedures.
- Worked with Sprinklr to help outline the customer care platform.
- Acted in a supervisory role assisting the manager as needed, was left as point of contact while they were out of the office.
Education
Some College (No Degree) -
Southwestern College
Chula Vista, CASkills
- Administrative Leadership
- Staff Supervision
- Customer Service
- Verbal and Written Communication
- Process Improvement
- Work Planning and Prioritization
- Project Support
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Project Implementation Lead
Jack in the Box
09.2024 - Current
Operations and Guest Insight Coordinator
Jack in the Box Inc.
04.2023 - 09.2024
Guest Relations Senior Representative
Jack in the Box Inc.
07.2012 - 04.2023
Some College (No Degree) -
Southwestern College
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