JANET STAFFORD
Espanola,ON
Summary
Dynamic customer service professional with extensive experience at Manitoulin Transport, adept at resolving conflicts and enhancing customer loyalty. Proven ability to thrive under pressure, utilizing critical thinking and active listening skills. Recognized for maintaining a welcoming environment and efficiently managing high-stress situations, ensuring exceptional service delivery.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Manitoulin Transport
09.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
1890 RESTAURANT
05.2017 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SIGN FABRICATION AND DESIGN
Beacon Images
05.2011 - 09.2015
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Cashier
CANADIAN TIRE
12.2009 - 05.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
ISLAND FORD SALES AND SERVICE
Administration
01.1991 - 06.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Business
WC EAKET SECONDARY SCHOOL
Blind River, ON06-1977
Skills
- Customer service
- Active listening
- Critical thinking
- Serving in restaurants for many years Great customer service skills Handle stress and pressure
- Accounting, administration, Accounts Payable and Receivable
- Great Phone customer service
Timeline
Customer Service Representative
Manitoulin Transport
09.2022 - 07.2024
Server
1890 RESTAURANT
05.2017 - 12.2023
SIGN FABRICATION AND DESIGN
Beacon Images
05.2011 - 09.2015
Customer Service Cashier
CANADIAN TIRE
12.2009 - 05.2010
ISLAND FORD SALES AND SERVICE
Administration
01.1991 - 06.2003
Business
WC EAKET SECONDARY SCHOOL
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