Janet Silverglate
5390 McKinley Way
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
- Detail-oriented: Consistently demonstrated meticulous attention to detail in managing multiple tasks, ensuring quality and accuracy in all aspects of work.
- Strong communication skills: Proven ability to communicate clearly and effectively, both verbally and in writing, with a focus on fostering positive relationships and understanding.
- Kind and considerate: Known for maintaining a friendly and empathetic approach, prioritizing collaboration and mutual respect in professional interactions..
Overview
24
24
years of professional experience
Work History
Artist
Self Employed
Santa Cruz, CA
01.2015 - Current
- Developed unique art pieces using found, recycled, reuse materials that garnered positive attention from critics and collectors
- Increased art sales at exhibitions, leveraging social media platforms for effective promotion and audience engagement.
- Boosted online art portfolio visibility, optimizing website and regularly updating content with recent works and exhibitions.
- Facilitated partnerships with local businesses, displaying artwork in cafes and shops to reach broader audience.
- Curated several successful art shows, selecting and arranging pieces that spoke to diverse themes and audiences.
- Conducted workshops for aspiring artists, sharing techniques in various mediums and inspiring creativity.
- Participated in art exhibitions and shows to showcase work.
Art Installer
Self-employeed
Santa Cruz, CA
02.2012 - Current
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
General Manager
Oswald Restaurant
121 Soquel Ave., Santa Cruz, CA
08.2000 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Operations and Facility Coordinator
Santa Cruz Art League
Santa Cruz, CA
03.2019 - 03.2020
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Curated and maintained art collection for the gift shop, ensuring a diverse and appealing selection.
- Oversaw facility maintenance, managing ongoing projects and coordinating necessary repairs and improvements.
- Organized and coordinated large and small scale events, collaborating with caterers and coordinating logistics for visiting guests.
General Manager
Gabriela Cafe
Santa Cruz, CA
04.2009 - 09.2010
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Dance and Pilates Instructor
UCSC
Santa Cruz, CA
09.2008 - 02.2010
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Provided modifications for students with injuries or limitations, ensuring a safe and effective workout experience.
- Received consistently positive feedback from both students and colleagues alike regarding instructional skills.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Demonstrated proper form and technique to prevent injury.
- Boosted student satisfaction with personalized attention and adjustments during sessions.
- Educated students on the principles of Pilates, fostering a deeper understanding of the practice.
Education
Master of Arts - Dance
Mills College
Oakland, CA02-1991
Bachelor of Arts - Art History/Dance
University of California, Riverside
Riverside, CA06-1983
Skills
- Operations management
- Inventory management
- Staff scheduling
- Customer engagement
- Guest relations
- Facility maintenance
Timeline
Operations and Facility Coordinator
Santa Cruz Art League
03.2019 - 03.2020
Artist
Self Employed
01.2015 - Current
Art Installer
Self-employeed
02.2012 - Current
General Manager
Gabriela Cafe
04.2009 - 09.2010
Dance and Pilates Instructor
UCSC
09.2008 - 02.2010
General Manager
Oswald Restaurant
08.2000 - Current
Master of Arts - Dance
Mills College
Bachelor of Arts - Art History/Dance
University of California, Riverside