Janet Sidhu
Delta,Canada
Summary
Dynamic Customer Service Specialist with a proven track record at Canadian Tire, enhancing customer satisfaction through expert resolution of complex issues and adept relationship management. Skilled in CRM and communication, I excel in fast-paced environments, significantly improving client relations. Demonstrated ability to lead and innovate, ensuring high levels of customer loyalty and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Canadian Tire
Vancouver, British Columbia
05.2018 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Provided technical support for troubleshooting software applications used by customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw warranty counseling process to manage expense controls.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Developed strong customer relationships to encourage repeat business.
Keyholder
Naturalizer
Tsawwassen, BC
09.2016 - 05.2018
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Supervised bank deposits and security procedures to support store opening and closing.
- Counted and balanced registers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Collaborated with management to determine key tasks and delegate to staff members.
Education
Master of Arts - Counselling Psychology
Yorkville University
New Westminster, BC05-2027
Bachelor of Arts - Psychology, criminology
Kwantlen Polytechnic University
Richmond, BC02-2024
Skills
- Customer relations
- Complaint resolution
- Good communication skills
- Project management
- De-escalation techniques
- Customer relationship management (CRM)
- Problem resolution
- Interpersonal communications
- Quick learner
- Highly motivated
- Public Speaking
Hobbies and Interests
- Traveling the world
- Artistically inclined
- Passion for cooking
- Desire to help others
- Career advancement
Certification
- TCPS - Certificate for Human Research
Timeline
Customer Service Specialist
Canadian Tire
05.2018 - Current
Keyholder
Naturalizer
09.2016 - 05.2018
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Psychology, criminology
Kwantlen Polytechnic University
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