Dynamic manager with proven expertise in customer service and team leadership. Skilled in decision-making and time management, successfully optimizing operations to enhance customer satisfaction and team productivity.
Overview
23
23
years of professional experience
Work History
Manager
The Alley
07.2021 - 09.2023
Led daily operations, ensuring high-quality service and customer satisfaction.
Trained and mentored staff, fostering skill development and team cohesion.
Implemented inventory management strategies, reducing waste and optimizing stock levels.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Bartenter
Regal Cinemas
03.2018 - 10.2021
Crafted a diverse range of beverages to enhance guest experiences.
Managed inventory levels, ensuring availability of popular drink selections.
Trained new staff on efficient service techniques and cocktail preparation.
Collaborated with management to optimize bar layout for improved workflow.
Developed strong customer relationships through attentive service and engagement.
Manager
Giovanni's Pizzeria
01.2001 - 06.2016
Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
Streamlined operational processes, increasing workflow efficiency and reducing turnaround times.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.