JANET ROPER
Niagara Falls
Summary
Strong operations professional with a Bachelor of Business Administration - BBA focused in Hospitality. Proud recipient of KML's 2022 Top 30 under 30 - Hospitality & Foodservice. Experienced professional with over ten years customer service experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MEGALOMANIAC WINES
ADMINISTRATIVE ASSISTANT
10.2022 - Current
- Prepares and mails invoices to customers, processes payments and documents account updates
- Manages inventory and inventory team to achieve optimal productivity and inventory control of all wines
- Arranging meetings and appointments, as well as all administrative and clerical tasks
THE PILLAR & POST, VINTAGE HOTELS
EXECUTIVE HOUSEKEEPER
08.2021 - 10.2022
- Recruited, trained and coached employees in a department of over 30 team members
- Monitored budgets, inventory, operating costs and prepards information for payroll department
- Organized regular safety training initiatives with cleaning staff through Joint Health and Safety committee
THE PILLAR & POST, VINTAGE HOTELS
ASSISTANT EXECUTIVE HOUSEKEEPER
08.2018 - 08.2021
- Provided support to the Executive Housekeeper with all housekeeping operations
- Inspected rooms to CAA four diamond standards
- Evaluated employees' strengths and completed yearly performance meetings with team members
NIAGARA COLLEGE
PROFESSOR
09.2018 - 01.2020
- Developed and taught Accomodations Management in the Hospitality and Tourism Post Graduate Program
- Taught seven sections throughout three semesters with class sizes ranging from 25-45 students
- Course was setup as a hybrid course with three hour in-class lectures and one hour online
THE PILLAR & POST, VINTAGE HOTELS
HOUSEKEEPING SUPERVISOR
07.2015 - 08.2018
- Completed opening duties and administrative tasks
- Completed room inspections to CAA four diamond standards
- Worked with front desk to respond promptly to all guest requests
CHATEAU DES CHARMES WINES
SUPERVISOR
05.2014 - 07.2015
- Supervised staff and completed tasks such as weekly inventory
- Assisted the Special Events Manager at functions
- Conducted interviews for the Wine Associate position and trained new supervisors and wine associates
BEST WESTERN FALLSVIEW
ROOM ATTENDANT
05.2013 - 05.2014
- Cleaned rooms to Best Western standards
- Engaged with guests on room requirements and amenities to exceed expectations
- Onsite trained new room attendants on how to clean to company standards
FOUR POINTS bY SHERATION FALLSVIEW
ROOM ATTENDANT
04.2012 - 05.2013
- Responded to guest requests for all cleaning inquires
- Cleaned rooms to Sheraton standards
- Engaged with guests on room requirements and amenities to exceed expectations
Education
Niagara College
Bachelor of Business Administration- Hospitality
Niagara-on-the-Lake, ON06.2016
Skills
- Hospitality Management
- Leadership
- Hospitality Education
- Advanced MS Office Suite Knowledge
- Administrative Support
- Detailed Meeting Minutes
- Business Correspondence
Certification
- KML's 2022 Top 30 under 30 -Foodservice & Hospitality recipient
- Certified in Hotel Industry Analytics (CHIA)
- Certified Niagara Ambassador
- Joint Health and Safety Committee (JHSC)
- Smart Serve Certified
- Food Handlers Certificate
Timeline
MEGALOMANIAC WINES
ADMINISTRATIVE ASSISTANT
10.2022 - Current
THE PILLAR & POST, VINTAGE HOTELS
EXECUTIVE HOUSEKEEPER
08.2021 - 10.2022
NIAGARA COLLEGE
PROFESSOR
09.2018 - 01.2020
THE PILLAR & POST, VINTAGE HOTELS
ASSISTANT EXECUTIVE HOUSEKEEPER
08.2018 - 08.2021
THE PILLAR & POST, VINTAGE HOTELS
HOUSEKEEPING SUPERVISOR
07.2015 - 08.2018
CHATEAU DES CHARMES WINES
SUPERVISOR
05.2014 - 07.2015
BEST WESTERN FALLSVIEW
ROOM ATTENDANT
05.2013 - 05.2014
FOUR POINTS bY SHERATION FALLSVIEW
ROOM ATTENDANT
04.2012 - 05.2013
Niagara College
Bachelor of Business Administration- Hospitality
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