Janet Rodriguez
San Bernardino
Summary
Dynamic healthcare professional with extensive experience at Loma Linda Health Care, excelling in team leadership and compliance monitoring. Proven ability to enhance patient flow and deliver exceptional customer experiences. Skilled in patient data management systems and staff training, driving team performance and service quality to meet organizational goals.
Overview
19
19
years of professional experience
Work History
Team Lead
Loma Linda University Health Care
Loma Linda
03.2006 - Current
- Led team meetings to discuss project updates and address challenges.
- Coordinated training sessions for new staff on policies and procedures.
- Monitored compliance with health care regulations and safety standards.
- Managed scheduling to ensure adequate staffing for patient care needs.
- Implemented feedback mechanisms to assess team performance and service quality.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Authorization Coordinator
Loma Linda Health Care
Loma Linda
03.2006 - Current
- Reviewed appeals denials from insurance companies and prepared response letters accordingly.
- Collaborated with team members across departments to ensure accurate information was entered into the system in a timely manner.
- Provided support in training new personnel on authorization processes and procedures.
Billing Coordinator
Loma Linda Health Care
Loma Linda
03.2006 - Current
- Resolved customer inquiries related to billing issues in an efficient and friendly manner.
- Analyzed discrepancies between client invoices and actual costs incurred while maintaining accurate records of all transactions.
- Reviewed contracts and agreements to ensure compliance with applicable regulations and laws pertaining to billing practices.
Medical Assistant
Loma Linda Health Care
Loma Linda
03.2006 - Current
- Supported physicians in examinations, procedures, and diagnostic tests.
- Documented medical data in patient charts, facilitating accurate records.
- Triaged patients and performed vital checks for patient flow facilitation.
- Provided post-operative care instructions to patients after surgery or other medical procedures.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
Education
Concorde Career College
San Bernardino06.2005
Charles Zupanic High School
Rialto05.2000
Skills
- Patient data management systems
- Patient flow
- Microsoft proficiency
- Clerical support
- Customer experience
- Computerized maintenance management systems
- Clinic administration
- Intervention management
- Compliance monitoring
- Staff training
- Customer relationship management
- Team leadership
Languages
Spanish, Bilingual
Timeline
Team Lead
Loma Linda University Health Care
03.2006 - Current
Authorization Coordinator
Loma Linda Health Care
03.2006 - Current
Billing Coordinator
Loma Linda Health Care
03.2006 - Current
Medical Assistant
Loma Linda Health Care
03.2006 - Current
Concorde Career College
Charles Zupanic High School
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