Janet Ramos
Whittier
Summary
Highly motivated and enthusiastic professional with strong problem-solving ability. Thrives in team-oriented environment. Fluent in both English and Spanish. Possesses excellent interpersonal skills for effective communication with diverse individuals. Computer-friendly and adaptable to new software and systems. Reliable with access to transportation. Provides exceptional customer service as top priority, striving to exceed expectations and create positive experiences for clients.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Kohl's
11.2018 - Current
- Boosted store appearances using effective recovery methods.
- Adapted effectively to fast-paced settings.
- Trained newly hired associates to enhance team productivity.
- Facilitated positive first impressions for visitors.
- Facilitated credit-to-cash transactions efficiently.
- Implemented efficient online pick-up in store process.
- Provided excellent service by facilitating smooth returns and exchanges.
- Facilitated efficient sorting and packaging of Amazon returns.
Caretaker
IN HOME SUPPORTIVE SERVICES ihss
03.2018 - 11.2018
- Light therapy
- Prepared medication.
- Coordinated scheduling of appointments.
- Transportation
- Coordinated efficient preparation of meals.
- Coordinated washing, folding, and sorting tasks for optimized workflow.
- Provided emotional assistance to individuals in need.
Childcare/Caretaker
Caretaker
01.2015 - 03.2018
- Prep meals
- Homework assist
- Provide transportation
- Clean/dress
Receptionist/billing Coordinator
Santa Rosa Dental
11.2007 - 06.2014
- Processed and managed billing for insurance
- Boosted client interaction quality.
- Delivered structured training initiatives to ensure smooth integration of associate workforce.
- Performed cleaning and disinfection of medical instruments.
- Developed and implemented strategies to consistently meet sales targets.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High school -
South El Monte high school
High school -
Frontier high school
WhittierVocational school - Medical Assistant
Tri cities ROP
01.2008
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Phone etiquette
- Cultural awareness
- Calm demeanor
- Self-help skills development
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Kohl's
11.2018 - Current
Caretaker
IN HOME SUPPORTIVE SERVICES ihss
03.2018 - 11.2018
Childcare/Caretaker
Caretaker
01.2015 - 03.2018
Receptionist/billing Coordinator
Santa Rosa Dental
11.2007 - 06.2014
High school -
South El Monte high school
High school -
Frontier high school
Vocational school - Medical Assistant
Tri cities ROP
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