Janet Owusu Dapaah
Toronto,ON
Summary
Highly experienced sales and marketing professional with over 16 years of experience in sales /marketing roles in the hospitality space with a hotel specialty and administration duties. Strong worth ethic and exceptional interpersonal skills and do have adept at working effectively unsupervised and quickly mastering new skills. Currently seeking entry-mid level opportunities to apply developed skills while facilitating the business’ growth.
Overview
16
16
years of professional experience
Work History
Assistant Sales & Marketing Manager
Lancaster Accra Hotel
2019.07 - 2024.05
- Control of Brand modules and platforms on hotel extranet's to drive sales and build brand equity
- Leading and supervising a 6-member sales team in streamlining operations and ensuring tasks are prioritized to achieve set targets of increasing revenue by a minimum of $500,000 year on year
- Monthly training and strategizing with sales team to increase general sales and revenue.
- Prospecting for new clients and maintaining relationships both locally and abroad via regular sales visits, calls and attending trade shows, targeting international sources that needs the services
- Achievements in the role include ensuring corporate accommodation contracts increase by a minimum of 60 new active companies within a given year and also to least activate 40 dormant accounts by close of the year
- Introduced creative and cost-effective ways of selling and marketing the hotel’s products to maximize the marketing department’s yearly budget which resulted in annual savings of over $26,000.
Sales Representative
Golden Tulip Hotel
2014.11 - 2019.01
- Prospecting for new clients and maintaining relationships across 500-600 clients both locally and abroad via regular sales visits, calls and attending trade shows, targeting international sources that need the services
- Streamlined operations and prioritize team tasks ensuring corporate accommodation contracts increase by a minimum of 60 new active companies within a given year and also activated 40 dormant corporate accounts which in effect allowed sales revenue to increase by 30% in margins ,year on year.
- Introduced creative and cost-effective ways of selling and marketing the hotel’s products to maximize the marketing department’s yearly budget which resulted in annual savings of over $26,000 allowing the team to increase revenue by 35% year on year.
Administrative Assistant
Mcdone Consult
2013.11 - 2014.09
- Identified and solved problems to enhance management and business direction
- Coordinated administrative development of sales proposals and contracts
- Directed and oversaw office personnel activities including screening over 40 calls coming in and going out in a day.
- Trained internal staff members on administrative processes, working instructions and procedures to facilitate consistent and seamless company operations
- Monitored office inventory to maintain supply levels
- Planned and implemented management and customer meetings and conferences
- Communicated and negotiated with vendors on purchases related to personnel, facilities and office administration
- Developed and managed budgets, reconciled accounts, analyzed data and trends and prepared financial reports for top management
- Arranged travel itineraries for executive management and customers and offered local navigation assistance to visiting customers.
Front Office Executive
Villa Monticello Hotel
2010.02 - 2013.10
- Forecasted room revenue, availability and room occupancy
- Upsold hotel facilities and services
- Marketed hotel packages on social media
- Audited guest charges/daily expenses of hotel
- Monitored yield management
- Check in-check out of guests from the hotel
- Managed customer complaints and resolved issues
- Negotiated compensation packages for guests and corporate clients following disputes to maximize retention
- Answered and directed 30-40 incoming calls a day using a multi-line telephone system
- Sorted 40 incoming mail and directed to right personnel and guests each day
- Delivered administrative support to team members by making copies, organizing documents and rearranging schedules
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Supervised setup of conference rooms for meetings and office events in common areas
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering
- Served as company concierge to employees requiring assistance involving travel arrangements.
Front Office Executive
Holiday Inn Hotel
2008.06 - 2009.09
- Trained and supervised new staff
- Forecasted room revenue, availability and room occupancy
- Upsold hotel facilities and services to revenue of $5000 over the counter.
- Marketed hotel packages on social media
- Audited guest charges/daily expenses of hotel
- Monitored yield management
- Check in-check out of group guests from the hotel
- Managed customer complaints and resolved issues via answering 30 calls a day
- Negotiated compensation packages for guests and corporate clients following disputes to maximize retention
- Answered and directed incoming calls using a multi-line telephone system
- Sorted incoming mail and directed to right personnel and guests each day
- Delivered administrative support to team members by making copies, organizing documents and rearranging schedules
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Supervised setup of conference rooms for meetings and office events in common areas
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering
- Served as company concierge to employees requiring assistance involving travel arrangements.
Education
Master of Arts - Marketing Management - Customer Relationship Marketing
University of Ghana
Accra, Ghana03.2023
Bachelor of Science - Hospitality Management
Ghana Institute of Management And Public Administration (GIMPA)
Accra, Ghana05.2012
Skills
- Lead Prospecting
- Contract Negotiation & Management
- Business Growth and Retention
- Database Management
- Appointment Scheduling
- Customer Complaint Resolution
- Brand Marketing
- Product Promotion
- Active Listening
- Problem-solving abilities
- Written and oral communication
- Office Administration
- Administrative Skills
- File Organization
- Reception Area Maintenance
Languages
English
Native or Bilingual
Timeline
Assistant Sales & Marketing Manager
Lancaster Accra Hotel
2019.07 - 2024.05
Sales Representative
Golden Tulip Hotel
2014.11 - 2019.01
Administrative Assistant
Mcdone Consult
2013.11 - 2014.09
Front Office Executive
Villa Monticello Hotel
2010.02 - 2013.10
Front Office Executive
Holiday Inn Hotel
2008.06 - 2009.09
Master of Arts - Marketing Management - Customer Relationship Marketing
University of Ghana
Bachelor of Science - Hospitality Management
Ghana Institute of Management And Public Administration (GIMPA)
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