Janet Nakayama
Toronto,Canada
Summary
Seeking to attain a career for Moncler while exceeding all business targets and elevating the client journey at store level.
Overview
20
20
years of professional experience
Work History
Retail Director, Canada
Prada Canada Corp.
01.2019 - 01.2025
- Responsible for 12 stores, directly leading a team of 7, developed and executed strategic initiatives to drive performance and KPI’s resulting in a +25% increase in 2022 and sustained growth through 2025, while consistently outperforming competitors in the market.
- Cultivated and coached a high performing team while recruiting top talent for the Canada market.
- Executed and lead all in store events and store opening projects.
- Accountable for leading client insights and sales strategies that support the achievement of sales and client retention targets resulting in a 40% appointment based business.
- Leading all personalized hospitality programs using the clienteling tool delivering exceptional service through tiered portfolio management.
- Drove all Client Development KPIs such as Prospects, appointments and Net Promoter Score while elevating the client experiences through the behaviors of the teams.
- Managed all controllable costs and P&L reports while overseeing the operations business of the stores.
Retail Performance Director, Canada
Louis Vuitton
01.2016 - 01.2018
- Accountable for driving 8 stores to exceed business targets by defining and implementing initiatives, efficiencies and optimizations that improve business performance and decrease workload for stores.
- Exceeding business performance through Country retail performance support & Partnership with Store Managers, driving business through team productivity, innovative problem solving and action planning, driving operational effectiveness initiative for the region, management of the standard operating procedures and lead projects that drove efficiency and profitability.
- Supported all high value customer service programs, while leading relevant trainings that supported the success of personalized services measured by Net Promoter Score results.
- Lead monthly FTE planning sessions with HR to develop store effectiveness.
- Supported onboarding and training, in partnership with HR and Retail learning manager for new team members at Manager and non-manager level.
- Developed and participated in project plans for regional initiatives.
- Driving all KPI’s in partnership with client development and learning managers.
- Continuously coached and motivated staff to meet assigned sales and productivity targets.
Store Director
Louis Vuitton, Holt Renfrew Yorkdale
Yorkdale, Canada
01.2014 - 01.2017
- Responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing managers and associates to enable them to progress in their careers with Louis Vuitton.
- Increased store sales by +20% in 2015.
- Increased store conversion +1.5Pt in Q4 2016.
- Increased Voice Delighted Client Survey +12% in 2016.
- Increased Store Sales by +10% in 2016.
- Continuously coached and motivated staff to meet assigned sales and productivity targets.
Store Director
Louis Vuitton, Holt Renfrew Vancouver
Vancouver, Canada
01.2013 - 01.2014
- Responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing managers and associates to enable them to progress in their careers with Louis Vuitton.
- Increased store sales by +19% in 8 months.
- Continuously coached and motivated staff to meet assigned sales and productivity targets.
- Proactively managed the clienteling function in the store, growing top 100 clients by +20% in spend.
Team Manager Leather Goods
Louis Vuitton, Holt Renfrew Yorkdale
Yorkdale, Canada
01.2011 - 01.2013
- Responsible for managing 82% of the store business, managed and coached service team members achieving elevated customer experience, and maintaining operations and merchandising standards and goals.
- Responsible for building highly motivated teams, succession planning and developing associates to the next level.
- Increased leather goods sales by +23% in 2012.
Leather Goods Sales Lead/Watch and Jewelry Specialist/Accessories Specialist
Louis Vuitton Maison
Toronto, Canada
01.2005 - 01.2011
- Responsible for management of the watch and fine jewelry/accessories sales with the focus of achieving the store sales objectives, improving conversion, coaching and developing client advisors, and elevating the customer experience within the store.
- Achieved a sales of +2M in first year.
- Increased Watch and Jewelry business by +52%.
- Increased accessories business by +15%.
Education
Fashion Management Diploma - Business and Retail Management, Product Development, Manufacturing, Sourcing, Buying, Textile, Visual Merchandising, Design
George Brown College
Toronto, ONPsychology BA Honors - Cognition, Child psychology, Abnormal, Educational, Behaviorism, Case Studies
York University
Toronto, ONSkills
- Strategic planning
- Client development
- P&L management
- Customer relationship management
- Performance analysis
- Retail operations
- Inventory management
- Market analysis
- Team leadership
Training
- Louis Vuitton Coaching Training, Toronto, 01/01/11
- Louis Vuitton Fundamentals Managers Training, New York, 01/01/13
- Louis Vuitton 360 Leadership Training, New York, 01/01/15
- LVMH Facilitative Leadership Workshop, San Francisco, 01/01/16
- LVMH Strategic Agility Leadership Workshop, Boston, 01/01/17
- Prada Coaching Training, Toronto, 01/01/24
Timeline
Retail Director, Canada
Prada Canada Corp.
01.2019 - 01.2025
Retail Performance Director, Canada
Louis Vuitton
01.2016 - 01.2018
Store Director
Louis Vuitton, Holt Renfrew Yorkdale
01.2014 - 01.2017
Store Director
Louis Vuitton, Holt Renfrew Vancouver
01.2013 - 01.2014
Team Manager Leather Goods
Louis Vuitton, Holt Renfrew Yorkdale
01.2011 - 01.2013
Leather Goods Sales Lead/Watch and Jewelry Specialist/Accessories Specialist
Louis Vuitton Maison
01.2005 - 01.2011
Fashion Management Diploma - Business and Retail Management, Product Development, Manufacturing, Sourcing, Buying, Textile, Visual Merchandising, Design
George Brown College
Psychology BA Honors - Cognition, Child psychology, Abnormal, Educational, Behaviorism, Case Studies
York University
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