JANET MUNOZ
Fountain Valley
Summary
Office supervisor with 10+ years directing administrative teams in fast-paced, compliance-heavy settings. Skilled in process improvement, staff training and mentoring, vendor and facility management, scheduling optimization, and financial oversight. Fluent in English and Spanish; consistently recognized for building cohesive teams, and creating professional, efficient workplaces that support organizational goals.
Overview
11
11
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
Advanced Dental Care
02.2019 - Current
- Maintain provider calendars, scheduling appointments, Ensuring 100% pre-visit PPO eligibility and benefit verification.
- Present comprehensive treatment planning in English and Spanish, directly increasing higher case acceptance and appointment retention while reducing cancellations.
- Cultivate and Managed Vendor relationships by organizing and facilitating product training and industry updates.
- Manage payment reconciliations for vendor invoices, insurance claims, and patient accounts.
- Assisting audits of accounts receivable, OSHA safety standards, HIPAA compliance, and fire safety inspections, ensuring 100% regulatory adherence.
- Train new providers and staff on office practice management software and procedures.
- Facilitate regular team-building and recognition events to foster collaboration and positive office culture.
- Initiate and fostered daily positivity team huddles focusing on team alignment, boosting morale and cohesiveness while focusing on priorities and goals.
- Work with janitorial team and employees to ensure office remains clean/presentable at all times.
- Onboard new hires for The Be Kind People Project, to give access to company led volunteer work in the community.
- Result Driven office leader with 7 years experience managing all front-office operations for a high-volume, multi-provider dental practice, ensuring seamless patient flow and exceptional customer service.
FRONT DESK RECEPTIONIST
Dr Gilberto Guevara
04.2017 - 02.2019
- Managed Patient coordination for a multi-provider practice ensuring seamless scheduling, provider alignment, and exceptional patient experience.
- Updated and maintained Insurance verification, payor Identification, and addresses.
- Presented comprehensive treatment planning in English and Spanish, directly increasing higher case acceptance and appointment retention while reducing cancellations.
- Accounts receivable, claims, eobs.
- Maintained coordination of Scheduling for providers and patients.
- Assisted with audits of accounts receivable, OSHA safety standards, HIPAA compliance, and fire safety inspections, ensuring 100% regulatory adherence.
- Enhanced schedule adherence by implementing dual-language (English/Spanish) preappointment confirmation protocol via phone and text.
- Provided exceptional customer service to patients, creating a welcoming environment that enhanced patient satisfaction and cultivated trust.
- Seamlessly organized internal and client-facing luncheons, from vendor selection to day-of execution.
CAREGIVER/FRONT OFFICE
Dr Carmen Terreros
01.2015 - 03.2017
- Delivered dual-role administrative and personal support to a private doctor and her elderly father: managed all front-office operations (multi-line phones, scheduling, insurance verification, lab result coordination) while providing private caregiving.
- Managed Patient coordination for a multi-provider practice ensuring seamless scheduling, provider alignment, and exceptional patient experience.
- Updated and maintained Insurance verification, payor Identification, and addresses.
- Presented comprehensive treatment planning in English and Spanish, directly increasing higher case acceptance and appointment retention while reducing cancellations.
- Accounts receivable, claims.
Education
HIGH SCHOOL DIPLOMA -
Los Amigos High School
Fountain Valley, CASkills
- Team Leadership
- Time Management
- Customer Service
- Bilingual English and Spanish
- Office Administration & Front Desk Operations
- Billing/AR
- Adept Learner
- Microsoft Word
- Microsoft Office
- Patient Advocacy
- Financial Reporting
- Appointment Coordination
- Problem Solving
- Event Coordination
- Marketing Strategy
- Data Entry
- Revenue Cycle
- Presentation Skills
- Training Development
References
- Mayra Garcia, 714-415-8198
- Jessica Reyes, 949-436-2334
- Angelika Guillen, 714-231-3700
Languages
- Spanish
- English
- Spanish
Timeline
FRONT OFFICE SUPERVISOR
Advanced Dental Care
02.2019 - Current
FRONT DESK RECEPTIONIST
Dr Gilberto Guevara
04.2017 - 02.2019
CAREGIVER/FRONT OFFICE
Dr Carmen Terreros
01.2015 - 03.2017
HIGH SCHOOL DIPLOMA -
Los Amigos High School