Janet Morales
San Jose
Summary
Dynamic executive support professional with a proven track record in coordinating Moves, Adds, and Changes (MAC) within high-level office environments. Expertise in facilitating seamless operations for senior leadership through strategic planning, effective stakeholder engagement, and meticulous vendor management, all while minimizing disruption to business activities. Renowned for exceptional communication skills and organizational prowess, consistently maintaining composure in high-pressure situations. Results-driven leader dedicated to enhancing team performance and operational efficiency, with a proactive approach to identifying and addressing issues to optimize processes and support team objectives.
Overview
10
10
years of professional experience
Work History
Associate Project Manager- Executive Building
CBRE @ Google
12.2022 - Current
- Supporting planning and execution of Moves, Adds, and Changes (MAC) for executive offices and corporate teams, ensuring minimal disruption to daily operations.
- Coordinating with facilities, IT, security, AV, and external vendors to deliver office moves, restacks, and workspace modifications on schedule.
- Served as a key point of contact for executive stakeholders, providing clear communication on timelines, scope, and project status.
- Assist with developing project plans, schedules, and move documentation to support seamless workplace transitions.
- Tracked work orders, service requests, and project milestones to ensure timely completion and adherence to corporate standards.
- Monitor vendor performance and compliance with safety, security, and building policies.
- Support space planning efforts, including furniture reconfigurations, equipment setup, and occupancy readiness.
- Manage multiple concurrent projects in a fast-paced, technology-driven environment.
- Maintained accurate records, floor plans, and project documentation for reporting and audit purposes.
- Identified potential risks and escalated issues proactively to maintain project continuity.
MAC Coordinator
Cushman & Wakefield @ Google
09.2021 - 12.2022
- Oversee daily operations to ensure high levels of productivity of more than 20+ buildings in the Shorebird and Charleston campus @ Google.
- Coordinate project moves directly with our client, vendor partners Corovan (move team) & OWP (furniture team).
- Complete 50+ Noogley audits weekly in order to ensure seats are clear and ready for use.
- Carry out day-day-day duties accurately and efficiently via email/google chat/phone calls.
- Actively listen to customers' requests, confirming full understanding before moving forward with any project.
- Manages work orders / requests received in CAFM system (Tririga)
- Ensures vendor compliance with building standards and policies, maintains as-built files and other documentation, maintains information in database system including furniture and move documentation
- Provide superior customer service and customer support for day to day activities and questions as well as project support for large moves of 50 to 1,000 + people.
- Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc. using the CAD tool.
Micro Kitchen Attendant
Bon Appetit @ Google
01.2016 - 12.2021
- Placed orders for 10-15 buildings in assigned zone, created tickets via guts as needed.
- Assisted clients based on currently available product.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Actively engaged in safety drills by leading up to 20 team members on how to be safe.
- Worked successfully with diverse group of 60-100 team members to accomplish goals and address issues related to our products and services.
- Trained other attendants on daily tasks and company goals, which improved overall productivity and efficiency.
- Recognized by clients for providing exceptional customer service.
Work Experience Ambassador
Cushman & Wakefield @ Google
12.2020 - 09.2021
- Follow company policies while overseeing day to day operations of 6+ buildings estimating roughly about 750,000 squared feet.
- Ensure building guidelines are met for implementation of new safety protocols due to COVID-19.
- Manage and update project changes per client request.
- Utilize active listening and strong communication skills to promote positive work relationships with both clients and vendors.
- Complete 18+ audits weekly, facilities and equipment to determine repair and maintenance needs.
- Complete daily administrative tasks, including responding to emails, phone, guts,360 and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Met with clients to better understand certain requests that came in via guts/360.
Security Specialist
Securitas Security Services @ Google
02.2018 - 10.2018
- Provided friendly professional assistance to all clients, vendors & visitors.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Ran background checks on newly hired employees and job candidates.
- Performed security clearance processing for company employees.
- Communicated directly with all clients,vendors via email, phone & google chat.
- Provided access for all google, created 500 - 1,000 security files daily.
- Oversaw premises to identify security risks to promote client and visitor safety.
Education
High School Diploma - Billing & Coding
Evergreen Valley College
San Jose, CAHigh School Diploma -
Mount Pleasant High School
San Jose, CA06.2011
Skills
- Cross-functional project coordination
- Project planning
- Relationship building
- Client support
- Strong organizational skills
- Proactive problem-solving
- Bilingual communication in English and Spanish
- Skilled in Google productivity tools
- Guts/360/Tririga/CADProject Management
- Moves, Adds & Changes (MAC)
- High-level executive coordination
- Vendor & Stakeholder Coordination
- Space Planning & Office Restacks
- Facilities & Operations Management
- Scheduling & Timeline Management
- Risk Mitigation
- Communication & Problem Solving
Accomplishments
- Developed relationships with 20+ EBPS & ABPS, consistently building relationships with all clients in my zone.
- Recognized by the client and have received multiple kudos for outstanding performance and customer service.
- Worked close with my team and prepped all buildings within my scope for RTO.
Timeline
Associate Project Manager- Executive Building
CBRE @ Google
12.2022 - Current
MAC Coordinator
Cushman & Wakefield @ Google
09.2021 - 12.2022
Work Experience Ambassador
Cushman & Wakefield @ Google
12.2020 - 09.2021
Security Specialist
Securitas Security Services @ Google
02.2018 - 10.2018
Micro Kitchen Attendant
Bon Appetit @ Google
01.2016 - 12.2021
High School Diploma -
Mount Pleasant High School
High School Diploma - Billing & Coding
Evergreen Valley College