Janet Millar-Boger
Canmore,AB
Summary
Committed job seeker with a broad based business background and formal education in business administration and management. Proven history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed to ongoing learning and development. Forward critical thinker and effective communicator. At my best when working with and helping others to achieve results.
Overview
9
9
years of professional experience
Work History
TAM Info System Project Coordinator
Whyte Museum of the Canadian Rockies
Banfff , Alberta
2023.09 - 2024.01
- Sourced, procured, and coordinated the setup and implementation of TAM (The Assistant Manager ) integrated commerce software system.
- Developed and implemented project plans, established timeframes, tracked progress and ensured deadlines were met.
- Collaborated with internal teams to develop specific reporting needs for retail, admission and public event ticketing, group reservations, CRM, Ecommerce, memberships and donation departments.
- Managed communications between senior management, department managers, software supplier and third party IT contractor.
- Provided internal training in person and online with all users.
- Provided weekly direction, support, feedback and updates to team members throughout duration of the project through established weekly meetings.
Manager Visitor Services & Museum Shop
Whyte Museum of the Canadian Rockies
Banff , Alberta
2015.02 - 2023.08
- Managed front of house services operations including Visitor Services, Museum Shop. Interfaced with all departments and provided personnel support for special events and programming.
- Developed tourism partnership connections and visitor service programs at the local and provincial levels.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Developed proprietary branded product programs in stationary, wall art, souvenirs Implemented KPI metrics for retail and visitor services operations and improved financial performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Human Resource Professional Certificate - Human Resources Management
University of Calgary
Calgary, AB2024-12
Professional Certificate Purchasing Managementi - Business Supply Chain Management
Purchasing Management Association of Canada
Calgary, AB2007-04
Bachelor of General Studies - Applied - Business & Canadian Studies - Business Managment
University of Athabasca
Calgary1997-04
Skills
- Customer Sales & Service Management
- Project Management
- Budgeting & Cost Management
- Operations Management
- Purchasing Management
- Personnel Management
- Strategic Planning
- Critical Thinking
- Team Coordination
- Team Leadership
- Training & Development
Other Experience
- Management retail industry experience includes product purchasing, operations management, advertising and communications employed by; The GAP, Resorts of the Canadian Rockies, Liquidation World, Sporting Life, Old Firehall Sports.
- Customer service banking experience includes personal account management, credit and mortgage lending with Royal Bank and CIBC.
Timeline
TAM Info System Project Coordinator
Whyte Museum of the Canadian Rockies
2023.09 - 2024.01
Manager Visitor Services & Museum Shop
Whyte Museum of the Canadian Rockies
2015.02 - 2023.08
Human Resource Professional Certificate - Human Resources Management
University of Calgary
Professional Certificate Purchasing Managementi - Business Supply Chain Management
Purchasing Management Association of Canada
Bachelor of General Studies - Applied - Business & Canadian Studies - Business Managment
University of Athabasca
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