Summary
Overview
Work History
Education
Skills
Accomplishments
WORK HISTORY
Certification
Languages
Timeline
Generic

JANET MACIAS

Moreno Valley,CA

Summary

Seeking to join a dynamic organization that fosters a culture of innovation and empowerment, encouraging creativity and initiative. Aiming for an environment that values individual contributions and actively supports professional growth and aspirations. Eager to leverage skills and experience in a role aligned with personal values and ambitions, contributing to the company's success while pursuing continuous development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Association Manager

MarWest Commercial
01.2022 - Current
  • Manage a large association portfolio of 22 accounts throughout the Inland Empire, and a team of 3 associates.
  • Oversee all construction projects from start to end, negotiated contracts with contractors and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication with building owners and Board of Directors.
  • Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained within budget.
  • Provide financial support with a wide range of functions. Review financial statements and report variances; submit invoices in a timely manner and review invoices/checks for accuracy.
  • Ensure the business parks and industrial centers are up to code, safety hazards are handled promptly, and all common areas are clean and free of liabilities.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance with community regulations and guidelines.

Community Manager

FirstService Residential
01.2020 - 01.2022
  • Managed a large home owners association portfolio of 8 associations within the Inland Empire.
  • Manage the improvement process and quality control of the property and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary.
  • Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and community members.
  • Provide financial support with a wide range of functions. Review financial statements and report variances; submit invoices in a timely manner and review invoices/checks for accuracy.
  • Recommend, create and manage the budget for the functional area of responsibility. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained within budget.
  • Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required.
  • End Reason: Promotion

Community Service Representative

FirstService Residential
01.2018 - 01.2020
  • Provided friendly, effective, and respectful communication with persons of all backgrounds
  • Capable of handling complaints of unpleasant customers
  • Provide knowledge of company products for customers
  • Have a positive, friendly, and approachable personality
  • Attended 2-3 community service project-related professional conferences and meetings each month.
  • Drafted press releases, catalogs, brochures and public service announcements to promote programs.
  • Served as primary point of contact for the 55+ community's events, and work orders.
  • Gathered information and filed reports to resolve complaints.
  • End Reason: Promotion

Customer Service Leader

24 Hour Fitness
08.2016 - 01.2018
  • Provided friendly, effective, and respectful communication with persons of all backgrounds
  • Managed a staff of 15-20 during any shift, from various departments
  • Provide knowledge of company products for customers
  • Have a positive, friendly, and approachable personality
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • End Reason: Career change

Instructional Assistant

Morongo Unified School District
02.2014 - 10.2015
  • Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, and food preparation
  • Carry out and monitor all treatments, programs, and procedures necessary to care for medically involved child as instructed and trained by medical professionals
  • Maintain medical charts and daily logs of daily activities
  • Modify the general education curriculum for special -needs students based upon a variety of instructional techniques and technologies
  • Supervise students on extracurricular field trips
  • Provided support during classes, group lessons, and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group of 3 learning environments.
  • Assisted with classroom technology to prepare students with skills needed to succeed through technology
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • End Reason: Relocated

Kids Club Attendant

24 Hour Fitness
11.2012 - 01.2014
  • Provided friendly, effective, and respectful communication with persons of all backgrounds
  • Capable of handling complaints of unpleasant customers
  • Provide knowledge of company products for customers
  • Have a positive, friendly, and approachable personality
  • Encouraged children to develop healthy social and emotional skills.
  • Developed age-appropriate activities and crafts to engage children.
  • End Reason: Relocated

Education

Bachelor of Arts - Psychology, Child and Adolescent Development, Sociology

Ashford University
San Diego, CA
05.2026

Skills

  • Proficient in presentations and public speaking
  • Skilled in interpreting state statutes
  • Skilled in analytical decision-making
  • Effective interpersonal communication and management tools
  • Proficient in contract negotiations
  • Skilled in using standard office software
  • Administrative protocols
  • Crisis management
  • QuickBooks proficiency
  • Experienced in Windows and Microsoft Office applications
  • Contractor supervision
  • Policy enforcement
  • Vendor relationship development
  • Resident complaint resolution
  • Proposal development
  • Service contract negotiation
  • Vendor relationship management

Accomplishments

  • Achieved a company wide software improvement by introducing Connect for Association Management tasks.

WORK HISTORY

  • Association Manager MarWest Commercial, CA 2022-current
  • Community Manager FirstService Residential, CA 2020-2022 End Reason: Promotion
  • Community Service Representative FirstService Residential, CA 2018-2020 End Reason: Promotion
  • Customer Service Representative 24 Hour Fitness, CA 08/2016-/2018 End Reason: Career change
  • Instructional Assistant Morongo Unified School District, CA 02/2014-10/2015 End Reason: Relocated
  • Kids Club Attendant 24 Hour Fitness, CA 11/2012-/2014 End Reason: Relocated

Certification

M-100 The Essentials of Community Association Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Association Manager

MarWest Commercial
01.2022 - Current

Community Manager

FirstService Residential
01.2020 - 01.2022

Community Service Representative

FirstService Residential
01.2018 - 01.2020

Customer Service Leader

24 Hour Fitness
08.2016 - 01.2018

Instructional Assistant

Morongo Unified School District
02.2014 - 10.2015

Kids Club Attendant

24 Hour Fitness
11.2012 - 01.2014

Bachelor of Arts - Psychology, Child and Adolescent Development, Sociology

Ashford University

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