- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Camping
Janet Ley
Sydney
Summary
Dynamic Independent Insurance Adjuster with a proven track record at Marsh Adjustment Ltd, excelling in claims investigation and customer service. Expertly reduced fraud instances through meticulous investigations while enhancing client satisfaction. Adept at liability determination and policy analysis, consistently delivering accurate assessments and fostering strong relationships with stakeholders.
Overview
23
23
years of professional experience
Work History
Independent Insurance Adjuster/Branch Manager
Marsh Adjustment Ltd
04.2013 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Identified opportunities for subrogation and pursued recoveries to minimize loss exposure for insurance carriers.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insuran
Independent Insurance Adjuster
Marsh Adjustment Ltd
01.2002 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
Education
Chartered Insurance Professional - Insurance
Insurance Institute of Canada
11-2003
Skills
- Claims investigation
- Professional ethics
- Liability determination
- Policy analysis
- Customer service
- Multitasking and organization
- Verbal and written communication
Interests
Timeline
Independent Insurance Adjuster/Branch Manager
Marsh Adjustment Ltd
04.2013 - Current
Independent Insurance Adjuster
Marsh Adjustment Ltd
01.2002 - Current
Chartered Insurance Professional - Insurance
Insurance Institute of Canada
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