Janet Le
Mississauga,ON
Summary
- Negotiable Purchasing Officer with expertise in vendor sourcing and financial and budget analysis. Bringing 14 years of comprehensive experience acquiring products and services at competitive prices. Polished in monitoring stock levels and acquiring quotations from suppliers and vendors. Adaptable professional committed to monitoring sales activities to maintain optimal inventory.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Purchasing Officer
Saigon South International School
04.2009 - 04.2023
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite orders as requested.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Sourced vendors, built relationships, and negotiated prices.
- Contacted location managers and department supervisors to assess requirements.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Supported the all faculty as a customer services roles
Senior Administrative Executive
R.C Real Estate Development & Finance Corporation
12.2007 - 04.2009
- Provided administrative support to clients internally and supported needs for materials organization.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Expertly organized logistics for functions both within and outside of organization.
- Arranged business travel details for company executives on moment's notice.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Customer Services Officer /Sales Executive
Riverside Services Apartment
12.2002 - 05.2007
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
Education
Certificate - Office Administration
Hoa Sen College
Vietnamm09.2002
Bachelor of Arts - English Language
Open University, Vietnam
Vietnam09.1996
Skills
- Administrative Support
- Troubleshooting
- Customer Service
- Typing Proficiency
- Managing Multiple Tasks
- Order Processing
- Customer Relations
Timeline
Purchasing Officer
Saigon South International School
04.2009 - 04.2023
Senior Administrative Executive
R.C Real Estate Development & Finance Corporation
12.2007 - 04.2009
Customer Services Officer /Sales Executive
Riverside Services Apartment
12.2002 - 05.2007
Certificate - Office Administration
Hoa Sen College
Bachelor of Arts - English Language
Open University, Vietnam
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