Janet Jaimes-Cruz
Victorville
Summary
Quality Improvement professional with over a decade in healthcare operations, focusing on compliance and performance enhancement. Proven history of leading cross-functional teams to drive operational excellence and improve patient outcomes through data analysis and process improvement strategies. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
Work History
Quality Improvement Supervisor
Choice Physicians Network
09.2023 - 04.2026
- Developed and implemented quality assurance programs, monitored compliance with healthcare regulations and accreditation standards, and drove operational excellence through data analysis and process improvement strategies.
- Experienced in conducting audits, analyzing performance metrics, identifying trends, and creating corrective action plans to support continuous quality improvement.
- Proven ability to collaborate with multidisciplinary teams to improve patient outcomes, enhance service delivery, and increase organizational efficiency.
- Trained staff on policy development, risk management, and regulatory compliance, ensuring adherence to HIPAA, CMS, and state healthcare standards.
- Adept at using quality management systems and reporting tools to track KPIs and support evidence-based decision-making.
- Demonstrated leadership in fostering a culture of accountability, patient safety, and continuous improvement across healthcare operations.
- Developing and implementing quality assurance programs, monitoring compliance with healthcare regulations and accreditation standards, and driving operational excellence through data analysis and process improvement strategies. Proven ability to collaborate with multidisciplinary teams to improve patient outcomes, enhance service delivery, and increase organizational efficiency.
Quality Improvement Specialist
Choice Physicians Network
09.2022 - 09.2023
- Collected and analyzed data, monitored quality metrics, assisted with process improvement strategies to enhance patient care and regulatory compliance.
- Collaborated with clinical and administrative teams to identify improvement opportunities, advancing organizational quality goals.
- Supported performance improvement initiatives in healthcare environments, enhancing overall quality of care.
Certified Medical Assistant/Office Supervisor
Loida V. Guevarra MD Inc.
Victorville
05.2015 - 06.2022
- Supervised daily operations of a high-volume medical practice, including administrative and clinical support staff.
- Ensured compliance with HIPAA, OSHA, and healthcare regulations.
- Managed referrals, medical records, scheduling, and patient care coordination processes.
- Supported practice-level quality reporting and operational improvement initiatives.
- Improved workflow efficiency and enhanced patient experience through process optimization.
- Assisted physicians in patient examinations and procedures.
- Managed patient scheduling and appointment coordination effectively.
- Collected and documented patient medical histories accurately.
- Administered injections and performed basic laboratory tests promptly.
- Maintained cleanliness and organization of examination rooms consistently.
- Educated patients on treatment plans and healthcare practices clearly.
- Processed insurance claims and verified patient coverage efficiently.
- Collaborated with healthcare team to enhance patient care quality.
- Administered injections, immunizations, medications, and wound dressings.
Education
Certified Medical Assistant -
05-2015
Associate of Arts Degree -
Platt College
01-2010
High School Diploma -
Silverado High School
06-2009
Skills
- Performance Analysis
- Data Insights
- Root-Cause Analysis
- Data Quality Assurance
- Process improvement expertise
- Healthcare operations
- Quality training
- Patient outcomes
- Project Management
- Provider Network Management
- Operational efficiency
- Strategic planning
- Leadership skills
- Collaboration
- Team collaboration
- Relationship Management
- Organizational Skills
- Performance monitoring
- Program Design
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Quality Improvement Supervisor
Choice Physicians Network
09.2023 - 04.2026
Quality Improvement Specialist
Choice Physicians Network
09.2022 - 09.2023
Certified Medical Assistant/Office Supervisor
Loida V. Guevarra MD Inc.
05.2015 - 06.2022
Certified Medical Assistant -
Associate of Arts Degree -
Platt College
High School Diploma -
Silverado High School