Janet Ireland

• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Managed expense accounts for my employees.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Managed approvals for salary increase of employees.
• Motivated employees through special events and incentive programs.
• Mentored junior HR professionals on best practices contributing to their professional development journey as future leaders..
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained negotiations with recruitment agencies.

• Coordinated annual performance review process for all staff members,
• Maintained up-to-date knowledge of HR best practices, continuously improving company policies and procedures as needed.
• Enhanced employee engagement by implementing comprehensive onboarding programs with management.
• Served as a trusted advisor to managers on personnel matters, contributing to effective decision-making across the organization.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Coordinated the recruitment process and onboarding with managers for new employees.

• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Managed calendars, scheduled appointments for training purposes.
• Assisted management with special projects to complete all tasks by deadlines.
• Assisted the marketing department with monthly newsletter, to enhance market transparency.

• Improved office operations by automating client training information, record tracking and and training certifications.
• Analyzed invoices and client billing with accounts receivable.
• Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
• Monitored training and fit test supplies to order and replenish stock when necessary.
• Assisted with the implantation of a new HRIS software programs for improved data tracking, leading to more accurate data entry and analysis capabilities for management.
• Oversaw appointment scheduling for training purposes and fit tests.
• Skilled at working independently and collaboratively in a team environment.
• Coordinated hotel reservations and flights for external training.

• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
• Coordinated internship programs welcome sessions and onboarding that provided valuable learning experiences for students while contributing skilled labor to the organization.
• Maintained personnel employee records.
• Maintained and delivered HR onboarding sessions to new employees.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, benefits plan, payroll, paternity/maternity,, HR policies and procedures for both unionized and non unionized employees.
• Learned and adapted quickly to new technology and software applications.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Gained extensive knowledge in data entry, analysis and reporting.
• Developed employee satisfaction survey for the employee service centre.
• Accurately calculated seniority dates with HIRS tools.
• Coached and trained Mexico for future outsourcing of our HR services.
• Developed and coordinated a customer service level survey for the Employee Service Centre.
• Provided a cost effective study for cellular utilization resulting in cost reduction for the organization.

Certifications - 800 Hours

Workplace Health and Safety

Harassment

Active Listening

Time Management

Meeting Protocol,

Management Skills

Project Planning

Compliance, laws and regulations

Certificate

Certificate

Accounting, typing, administration.

• Honor Roll, 1989

Certificate