Janet Hernandez
Salinas
Summary
Dynamic and organized professional with extensive customer service, team leadership, and administrative experience. Adapt at answering high-volume phone calls, coordinating schedules, and ensuring smooth office operations. Recognized for outstanding communication skills and ability to maintain a positive, professional front desk presence. Seeking to apply proven skills in a receptionist role.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Don Roberto Jewelers
11.2021 - Current
- Provided excellent customer service to ensure client satisfaction, answering inquires and ensuring a positive store experience.
- Managed daily operations including scheduling, inventory control, and administrative support tasks.
- Reviewed contracts, invoices and other documents for accuracy.
- Resolved customer complaints in a timely manner.
- Trained and supervised team members, fostering a collaborative and productive work environment.
- Received and processed client payments and updated accounts.
- Handled multi-line phone systems and resolved client concerns with professionalism and efficiency.
- Recognized for leadership, teamwork, and ability to maintain organized workflows in a fast-paced setting.
Receptionist
P.M.C Construction
11.2020 - 04.2021
- Data entry and Microsoft Office(Word, Excel, Outlook)
- Schedule and calendar coordination
- Maintained accurate records of communications, enhancing information retrieval for team members.
- Developed and implemented filing systems, improving document organization and accessibility.
- Managing emails and correspondence
Team Member
Burger King
10.2018 - 03.2020
- Delivered fast, friendly service to customers while maintaining high standards of quality and cleanliness.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and maintaining a safe work environment.
- Handled cash register transactions and provided accurate change.
- Demonstrated strong teamwork and adaptability in a high-volume , fast paced setting.
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA06-2020
Associate Degree - Accounting And Finance
Hartnell College
Salinas, CA06-2027
Skills
- Talent acquisition and assessment
- Proficient in telephone etiquette
- Proficient in Microsoft Office
- Team development
- Accounts Receivable Management
- Customer service
- Effective time management
- Team leadership
- Strategic decision-making
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Don Roberto Jewelers
11.2021 - Current
Receptionist
P.M.C Construction
11.2020 - 04.2021
Team Member
Burger King
10.2018 - 03.2020
High School Diploma -
Everett Alvarez High School
Associate Degree - Accounting And Finance
Hartnell College
Education and Training
other
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