Janet Gonzalez
Martinez
Summary
Results-driven Shift Leader with expertise in team leadership, customer service, and quality control. Proven ability to enhance workflow efficiency and foster a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Cupcakin' Bake Shop
Berkeley
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Enforced health and safety regulations to maintain a clean work environment.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to enhance product quality and presentation.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Delegated tasks to employees and monitored activities and task completion.
Medical Assistant
BASS Medical Group
Walnut Creek
07.2024 - 07.2025
- Assisted healthcare providers during patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Managed appointment schedules and coordinated patient flow efficiently.
- Prepared examination rooms and ensured necessary supplies were available.
- Performed routine laboratory tests and processed specimens accurately.
- Maintained patient confidentiality according to HIPAA regulations.
- Administered injections, medications and treatments as directed by the physician.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical Assistant
Magnolia Pediatrics
Mill Valley
10.2023 - 07.2024
- Collected and documented patient medical histories and vital signs.
- Managed appointment schedules and coordinated patient flow efficiently.
- Prepared examination rooms and ensured necessary supplies were available.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered injections, medications and treatments as directed by the physician.
Shift Leader
Panda Express
Concord
07.2020 - 04.2024
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels to maintain stock of ingredients and supplies.
- Enforced health and safety regulations to maintain a clean work environment.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
Medical Assistant Certification - Healthcare
Unitek College
Concord, CA07-2023
Skills
- Team leadership
- Customer service
- Quality control
- OSHA regulations compliance
- Problem-solving
- Professional appearance
- Team collaboration
Certification
CPR/AED 06/14/2025
Timeline
Shift Leader
Cupcakin' Bake Shop
05.2025 - Current
Medical Assistant
BASS Medical Group
07.2024 - 07.2025
Medical Assistant
Magnolia Pediatrics
10.2023 - 07.2024
Shift Leader
Panda Express
07.2020 - 04.2024
Medical Assistant Certification - Healthcare
Unitek College