Janet Gillies
Lyn,ON
Summary
Dynamic Account Manager with a proven track record at Wiley Publishing, excelling in customer retention through exceptional service and relationship building. Skilled in brand management and needs analysis, plus a personable and dedicated professional with solid foundation in customer relations. Recognized for outstanding service, I bring a blend of analytical and interpersonal strengths to every role.
Overview
36
36
years of professional experience
Work History
Account Manager
Wiley Publishing
01.1989 - 05.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Gained my clients trust and loyalty by cultivating lasting relationships through effective communication and quick response.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Actively participated in within the industry, such as conferences, presentations, displays and sales meetings.
- Achieved recognition for outstanding client service, through a variety of employee recognition programs.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Kept detailed records of daily activities through online customer database, SalesForce.
Family Business - Preformed Many Responsibilities
Epicurean Delight and DJ Disc Jockey Services
09.1988 - 04.1998
- Part owner in a family catering and mobile dj'ing service.
- Responsibilities for catering business included securing servers for a function, support in the preparation of food, serving food and communication with clients to ensure their satisfaction.
- Responsibilities with the mobile dj'ing service included meeting with clients to plan their event, set up and tear down of equipment, emceeing and playing music at events.
Education
Hotel And Restaurant Management -
Sheridan College
Brampton, ON05-1987
Skills
- Brand management
- Customer service
- Sales skills
- Teamwork and collaboration
- Needs analysis
- Relationship building
- Goals and performance
Languages
English
Affiliations
- Big Brothers/Big Sisters - mentor
Timeline
Account Manager
Wiley Publishing
01.1989 - 05.2024
Family Business - Preformed Many Responsibilities
Epicurean Delight and DJ Disc Jockey Services
09.1988 - 04.1998
Hotel And Restaurant Management -
Sheridan College
Similar Profiles
Osmer MartinezOsmer Martinez
Writer at Halo Publishing International Y Hola Publishing InWriter at Halo Publishing International Y Hola Publishing In
Daybelis MartinezDaybelis Martinez
Channel Development Associate at WileyChannel Development Associate at Wiley
Nahla Sulaiman AL-eikishNahla Sulaiman AL-eikish
Front-end Software Engineer at John wiley and sons limitedFront-end Software Engineer at John wiley and sons limited