Janet Garcia
Fullerton
Summary
Dynamic Medical Assistant with experience at Kaiser Permanente, skilled in patient care and maintaining confidentiality. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Bilingual in Spanish, adept at multitasking and prioritizing tasks while ensuring meticulous attention to detail. Certified in Heartsaver CPR AED, committed to delivering exceptional service.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Anaheim
07.2019 - 02.2025
- Administered injections, medications and treatments as directed by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Cashier/Sales Associate
Floor & Decor
La Habra
08.2018 - 06.2019
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
Team Lead/Supervisor
Starbucks
Buena Park
02.2018 - 08.2018
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained daily inventory to facilitate successful material distribution.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated team members through recognition programs and performance-based incentives.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Collaborated with management team to implement new work procedures or policies.
Cashier/Sales Associate
Staples, The Office Supply Superstore
Anaheim
08.2014 - 02.2018
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Nursing
Pacific College
Costa MesaSkills
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Organizational skills
- Interpersonal communication
- Fluent in Spanish
- Heartsaver CPR AED (CPR AED)
- Multitasking and prioritization
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Assistant
Kaiser Permanente
07.2019 - 02.2025
Cashier/Sales Associate
Floor & Decor
08.2018 - 06.2019
Team Lead/Supervisor
Starbucks
02.2018 - 08.2018
Cashier/Sales Associate
Staples, The Office Supply Superstore
08.2014 - 02.2018
Bachelor of Science - Nursing
Pacific College