Janet Esparza Tello

• Provides calm, friendly interaction with people under stress and uncertainty.

• Communicates clearly with individuals of all ages and backgrounds

• Multitasks between desk duties, phone calls, in-person needs, and urgent situations

• Maintains organized documentation and completes tasks accurately under pressure

• Works with team to ensure smooth workflow and timely support

• Assists with coordination and transfer logistics, demonstrating reliability and follow-through.

• Delivered compassionate assistance with daily needs, mobility, and comfort

• Built rapport quickly, supported emotional needs, and maintained professionalism

• Ensured cleanliness, safety, and a positive experience for clients and family members

• Provided patient-centered support, routine rounding, personal assistance, and comfort care

• Worked efficiently with shift teams to meet needs in a busy setting

• Implemented infection control measures, improving overall safety standards in patient care areas.
• Trained new staff on patient care protocols and safety procedures to enhance service quality.

• Delivered in-home support, transportation, and companionship

• Managed schedules, errands, meal preparation, and personalized assistance

• Adjusted communication style based on individual personalities and needs

• Greeted customers, recommended products, and completed sales transactions

• Maintained store appearance, stocked displays, and assisted customers with sizes/styles

• Provided closing duties and POS support in a busy retail environment