Janet Eames
London,ON
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
17
17
years of professional experience
Work History
HR Benefits Specialist /Disability Management
Iconix Waterworks
03.2021 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Workday and ADP.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Implemented open enrollment system to streamline benefits processes for employees.
- Analyzed reported disability claim requests to determine correct responses based on plan design and company policies within state and federal regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintain strong working relationships with 3rd parties who support administration of employee claims.
- Work collaboratively with Heath and Safety to get employees back to work.
- Benefit Reconciliation for Canada and US
- Reviewed new files to determine injury claim's current status and develop plan of action.
- Accomplished multiple tasks within established timeframes.
Compensation Assistant
St. Joseph's Hospital
11.2020 - 01.2023
- Perform variety of payroll functions in multi-union environment.
- Supporting hospital population of approximately 4500 employees
- Processing Records of Employment
- Assisting employees with payroll-related questions
- Processing Parking cancellations, enrollments in Peoplesoft
- Processing new hires, terms, and tax changes in Peoplesoft
- Auditing biweekly payroll calculations
- Supporting timekeepers with use of time and attendance systems
- Assist with payroll and benefits projects as assigned. Testing of system upgrades
- Prepared insurance claim forms or related documents and reviewed for completeness
- Processed and recorded new policies and claims
- Calculated adjustments, premiums and refunds
- Modified, updated and processed existing policies
- Reviewed outstanding requests and redirected workloads to complete projects on time
- Collected premiums and issued accurate receipts
Human Resources & Payroll Coordinator
Bradken
08.2006 - 11.2020
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process, and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork before hire or termination.
- Maintained human resources information system and kept employee files up to-date and accurate.
- Supported HR functions emphasizing record keeping, data entry, and general HR tasks.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Audited timesheets and payroll records for accuracy.
- Coordinated resolution of payroll discrepancies.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Skilled at working independently and collaboratively in team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Devised hiring and recruitment policies for 200-employee company
Education
Certified in Disability Management - Mental Health And Disability Management
Pacific Coast University
Online09.2025
CEBS Certification - CEBS Designation
International Foundation of Benefit Plans
Online 12.2024
Certificate in Human Resource Essentials - Human Resource Essentials
Fanshawe College of Applied Arts And Technology
London, ON04.2022
High School Diploma -
St Mary's High School
Owen Sound, ON06.1984
Skills
- HR support
- HRIS database management
- Attention to Detail
- Process Improvement
- Multitasking
- Project Management
- Software Implementation
- Problem-Solving
- Project Documentation
Languages
English
Full Professional
Timeline
HR Benefits Specialist /Disability Management
Iconix Waterworks
03.2021 - Current
Compensation Assistant
St. Joseph's Hospital
11.2020 - 01.2023
Human Resources & Payroll Coordinator
Bradken
08.2006 - 11.2020
Certified in Disability Management - Mental Health And Disability Management
Pacific Coast University
CEBS Certification - CEBS Designation
International Foundation of Benefit Plans
Certificate in Human Resource Essentials - Human Resource Essentials
Fanshawe College of Applied Arts And Technology
High School Diploma -
St Mary's High School
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