Janet Davey
Maple Ridge,BC
Summary
Accomplished professional with a proven track record at Frock & Fellow Curated Consignment, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty and streamlining operations. Skilled in teamwork, time management, and financial transactions, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Sales Associate
Frock & Fellow Curated Consignment
10.2020 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Store Manager
Kelowna Women's Shelter Thriftstore
08.2014 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff and volunteer members.
Office Administration /Customer Service Representative
Old Country Market (Goat's on the Roof)
08.2009 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Performed AR duties including chargebacks, discrepancies and reconciliations
- Responsible for weekly and monthly sales reporting
- Worked closely with managers of different departments to maintain responsible practices and reporting
Education
Douglas College
New Westminster, NoneSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Elementary
Timeline
Sales Associate
Frock & Fellow Curated Consignment
10.2020 - 03.2024
Store Manager
Kelowna Women's Shelter Thriftstore
08.2014 - 09.2020
Office Administration /Customer Service Representative
Old Country Market (Goat's on the Roof)
08.2009 - 12.2010
Douglas College
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