Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Janet Davalos

San Bernardino

Summary

Licensed Pharmacy Technician bringing 11 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within both a retail and specialty pharmacy setting. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Front/Back End Technician

CVS Pharmacy, Specialty
02.2025 - Current
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Restocked pharmacy shelves
  • Performed packing functions by building cartons, packing to standards and labeling with correct information.
  • Properly packing medications for delivery
  • Kept production lines running smoothly and efficiently at all times.
  • Maintained clean, tidy and safe working environment in front end, back end, and packing station.
  • Diligently working with specialty medications. (ie chemo, hemohemophilia, HIV, Hepatitis, growth hormones, rheumatoid arthritis)

Lead Pharmacy Technician

CVS Pharmacy, Retail
08.2014 - 02.2025
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Verified prescriptions and drug labels, documents and packages.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Technician scheduling
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician Intern

CVS Pharmacy
03.2014 - 04.2014
  • Answered telephones to respond to questions or requests.
  • Labeled bottles with appropriate information such as strength, quantity, directions for use and expiration date.
  • Assisted in the filling of prescriptions, including counting, pouring and labeling pills.

Education

Pharmacy Technician License -

4-D College
03-2014

High School Diploma -

Moreno Valley High School
06-2006

Skills

  • Medication Dispensing
  • Supply Restocking
  • Drug Inventory Control
  • Prescription Filling
  • Insurance Billing
  • Workflow Optimization
  • Resolving Customer Issues
  • Interpreting Orders
  • Pharmaceutical Calculations
  • Problem-Solving Skills
  • Ordering and Stocking Medications
  • HIPAA
  • Team collaboration
  • Pharmacy operations management
  • Packing medications for delivery

Certification

  • Licensed Pharmacy Technician - 11 years #TCH 140615

Languages

Spanish

Timeline

Pharmacy Front/Back End Technician

CVS Pharmacy, Specialty
02.2025 - Current

Lead Pharmacy Technician

CVS Pharmacy, Retail
08.2014 - 02.2025

Pharmacy Technician Intern

CVS Pharmacy
03.2014 - 04.2014

High School Diploma -

Moreno Valley High School

Pharmacy Technician License -

4-D College

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Janet Davalos