Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janet Cortez

Santa Ana

Summary

Proven housekeeping professional with a track record of enhancing guest satisfaction and streamlining cleaning protocols at Pelican Hill Resort. Expert in maintaining high standards of cleanliness and training staff, resulting in increased efficiency. Skilled in both hands-on cleaning tasks and fostering teamwork, significantly improving the guest experience.

Overview

9
9
years of professional experience

Work History

House Keeping

Montage
05.2023 - Current
  • Worked closely with housekeeping staff in prioritizing room turnovers during high occupancy periods.
  • Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
  • Performed light housekeeping tasks regularly, maintaining a clean and comfortable environment for clients.
  • Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
  • Maintained a clean, safe, and organized living environment with consistent housekeeping tasks.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
  • Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
  • Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
  • Accepted responsibility for maintenance and necessary housekeeping duties of classroom and common use areas.

Housekeeping

Pelican Hill Resort
06.2015 - 12.2021
  • Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
  • Collaborated with housekeeping staff to ensure timely room turnovers and enhanced guest satisfaction.
  • Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
  • Maintained clean workspaces adhering strictly to housekeeping guidelines promoting overall workplace safety.
  • Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Improved cleanliness and overall appearance of guest rooms by diligently performing daily housekeeping tasks.
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Assisted with light housekeeping duties as well as running errands.

Education

General Studies

Century High School
Santa Ana, CA

Skills

  • Cleaning and Housekeeping
  • Housekeeping and Cleaning
  • Housekeeping and maintenance
  • Housekeeping tasks
  • Laundry and housekeeping coordination

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

House Keeping

Montage
05.2023 - Current

Housekeeping

Pelican Hill Resort
06.2015 - 12.2021

General Studies

Century High School

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Janet Cortez