College Diploma - Business
Conestoga College
Kitchener, ON 01.2024 - 04.2025
Janet Christopher
Customer Service Representative
Kitchener ,ON
Summary
Diligent customer experience professional successful at satisfying different types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Education
Skills
- Cash Handling
- Service recommendations
- Online chat and email
- Invoicing
- Sales Goals
- Client Needs Assessment
- Documentation and reporting
Teamwork and collaboration
Verbal communication
Organization and time management
Calm under pressure
Computer skills
Work History
Salesperson( school project)
Conestoga College
09.2024 - 12.2024
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server
The WHOT Restaurant
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Retail Store Manager
The Unique Cosmetics
01.2018 - 11.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Certification
- Smart Serve
- Food handler Certification
- Customer Service Excellent Certification
Timeline
Salesperson( school project)
Conestoga College
09.2024 - 12.2024
College Diploma - Business
Conestoga College
01.2024 - 04.2025
Server
The WHOT Restaurant
01.2024 - 08.2024
Retail Store Manager
The Unique Cosmetics
01.2018 - 11.2023
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