Janet Ceja
Costa Mesa
Summary
Detail-oriented Reservations Agent with strong customer engagement skills. Utilizes effective communication to resolve guest inquiries and optimize revenue. Demonstrates a service-oriented approach while efficiently managing phone calls and emails. Offering [Number] years of experience in the industry.
Overview
15
15
years of professional experience
Work History
Reservations Agent
Newport Dunes Waterfront Resort & Marina
Newport Beach
08.2017 - 07.2026
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Delivered exceptional customer service by engaging customers through active listening and effective interpersonal skills.
- Informed customers about availability and pricing to facilitate reservation decisions.
- Addressed customer issues and discrepancies to enhance satisfaction and ensure seamless booking experiences.
- Provided exceptional customer service, ensuring guest satisfaction during booking processes.
- Coordinated group bookings, accommodating special requests and requirements efficiently.
- Worked closely with front desk to achieve full occupancy of property.
Front Desk Receptionist
Vagabond Inn Costa Mesa
Costa Mesa
12.2021 - 03.2022
- Greeted guests at front desk, fostering positive interactions and ensuring smooth check-in experience.
- Maintained organized, clean front office area, enhancing professionalism and welcoming atmosphere for visitors and employees.
- Managed nightly financial audits for hotel operations
- Maintained accurate records of guest information and billing transactions for efficient auditing.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Assistant Manager
Travelodge By Wyndham
Costa Mesa
01.2012 - 08.2017
- Supervised day-to-day operations to ensure achievement of performance, quality, and service standards.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Conducted regular inventory counts to validate stock levels, resolve discrepancies, and anticipate future needs.
- Processed payroll and managed bank deposits to ensure timely payments.
- Trained and mentored staff on operational procedures and customer service excellence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front Desk Receptionist
Sandpiper Motel
Costa Mesa
03.2012 - 08.2016
- Greeted guests at front desk, fostering positive interactions while efficiently managing check-in process.
- Maintained organized, clean front office, ensuring professional and welcoming environment for visitors.
- Resolved customer issues promptly, escalating to supervisor as needed to ensure swift resolution.
- Trained and mentored new staff on front desk procedures and customer interaction techniques.
- Collaborated with housekeeping and maintenance teams to ensure high standards of hotel readiness.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
GED -
Adult School
Costa Mesa, CASkills
- Customer Reservations
- Reservation Coordination
- Telephone reservations
- Hotel Booking
- Guest Registration
- Telephone skills
- Quote Generation
- Guest Accommodations
- Registration Services
- Amenities Knowledge
- Issue Resolution
- Creative Solutions
- Support assessment
- Facility Management
- Customer engagement
- Hotel accomodations
- Office Cleaning
- Hotel accommodations
Languages
English
Spanish
Timeline
Front Desk Receptionist
Vagabond Inn Costa Mesa
12.2021 - 03.2022
Reservations Agent
Newport Dunes Waterfront Resort & Marina
08.2017 - 07.2026
Front Desk Receptionist
Sandpiper Motel
03.2012 - 08.2016
Assistant Manager
Travelodge By Wyndham
01.2012 - 08.2017
GED -
Adult School