Summary
Overview
Work History
Education
Languages
Timeline
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Janet Bonilla

Visalia

Summary

Dedicated customer service specialist with over 10 years of experience, aiming to leverage expertise in delivering exceptional service to diverse clientele.

Overview

10
10
years of professional experience

Work History

Business Office Manager

JRD Transport LLC
11.2021 - Current
  • Reviewed instructions prior to deliveries, minimizing errors and miscommunications.
  • Managed operations of business, overseeing expenses and employment decisions.
  • Handled freight transportation, ensuring timely and efficient delivery.
  • Maintained up-to-date permits for compliance with regulations.

Sales Assistant

First Capital Group
03.2020 - 08.2025
  • Collaborated with mortgage loan officer and clients to facilitate preapproval process.
  • Prospected for new clients daily, managing leads for multiple realtors.
  • Conducted several outbound calls each day to engage potential clients.
  • Followed up with leads, providing information and resources to expedite homeownership.

Account Expert

T-Mobile Call Center
01.2023 - 10.2023
  • Addressed customer calls with clarity and professionalism, resolving issues promptly.
  • Facilitated troubleshooting guidance and product usage support for optimal user experience.

Recruiter

Exact Staff
10.2019 - 01.2020
  • Prospected new job applicants through social media to enhance online presence and engagement.
  • Posted job advertisements on platforms including ZipRecruiter, Indeed, and Craigslist.
  • Compiled lists of qualified candidates tailored to individual client requirements.
  • Conducted heavy outbound calls to connect with potential hires.
  • Administered drug testing processes to ensure compliance with client standards.
  • Managed onboarding tasks to facilitate smooth transitions for new hires.
  • Executed marketing strategies to promote job openings and attract applicants.

On Site Coordinator

Volt Workforce Solutions
02.2019 - 06.2019
  • Managed staffing for three Saputo plants, overseeing temporary employees at individual job sites.
  • Supervised and mentored over 300 employees, ensuring compliance with attendance reporting.
  • Handled timecards and incident reporting to maintain operational efficiency.
  • Conducted regular walk-throughs to assess employee performance and site conditions.

Fine Jewelry Customer Service Associate

JCPenney
08.2016 - 12.2018
  • Achieved and exceeded monthly and daily sales targets consistently.
  • Recognized as top performer in sales and credit card applications.
  • Cultivated strong client relationships through personalized outreach via email, postcards, and phone calls.
  • Encouraged client participation in store events and promotional sales initiatives.

Sales Associate

Macy's
03.2015 - 08.2016
  • Achieved recognition as top performer in sales and credit card applications.
  • Provided personalized recommendations to upsell additional items effectively.
  • Delivered courteous and professional customer service in interactions with guests, visitors, and vendors.

Education

Health And Human Services

Western Governors University
Salt Lake City, UT

High school diploma - undefined

El Diamante High School
Visalia, CA
06.2014

Languages

  • Spanish - Fluent
  • English - Fluent

Timeline

Account Expert

T-Mobile Call Center
01.2023 - 10.2023

Business Office Manager

JRD Transport LLC
11.2021 - Current

Sales Assistant

First Capital Group
03.2020 - 08.2025

Recruiter

Exact Staff
10.2019 - 01.2020

On Site Coordinator

Volt Workforce Solutions
02.2019 - 06.2019

Fine Jewelry Customer Service Associate

JCPenney
08.2016 - 12.2018

Sales Associate

Macy's
03.2015 - 08.2016

High school diploma - undefined

El Diamante High School

Health And Human Services

Western Governors University

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Janet Bonilla